Role Number:
200643688-3267
Summary
Apple Retail is where the best of Apple comes together
We bring our expertise to help people do what they love, delivering an only-at-Apple experience
At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work
As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple’s products and services
You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services
A Technical Expert exemplifies a skilled technician and shares knowledge across the team
Description
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple
Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple
Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
Demonstrate Apple’s values of inclusion and diversity in daily activities
Minimum Qualifications
+ You should: + Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
+ Have experience in retail or sales, or related work experience
+ Possess the visual inspection and fine motor skills to safely perform hardware repairs
+ Have experience troubleshooting hardware and software issues in a customer service environment
Preferred Qualifications
+ You can: + Demonstrate technical expertise of Apple products and services, including repairing devices
+ Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue
+ Solve customer concerns through care, learning, and presenting technical problems and solutions clearly
+ Communicate effectively and tailor your communication style to different audiences
+ Support and educate the broader team by sharing knowledge, experiences, and insights
+ Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time
+ Work well in a team environment, demonstrating shared responsibility and accountability with other team members
Apple is an equal opportunity employer that is committed to inclusion and diversity
We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics
Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.