Job Description:
•5+ years of experience in payments disputes & chargebacks across products like ATM, debit/credit cards, ACH, and P2P (Zelle)
•Strong working knowledge of network rules & regulations (e.g., Visa, Client, NACHA) and Reg E, Reg Z, etc.
•Expertise in end-to-end dispute process lifecycle: intake, investigation, provisional credit, representment, arbitration and recovery
•Operational experience handling fraud vs non-fraud disputes, including unauthorized transactions, ATM cash claims, merchant disputes, and ACH returns
•Proficiency in Zelle disputes handling, including scam vs unauthorized classification, liability assessment, and bank-to-bank coordination
•Ability to analyze dispute trends, root causes, and leakage points; drive actionable insights for fraud prevention and operational improvement
•Experience working with card networks, sponsor banks, and third-party processors; familiarity with tools like TSYS, FIS, or Client preferred
•Strong understanding of regulatory timelines and customer communication standards for dispute resolution"