Pay Rate Range: $ 45.45 - 49.24/hr.
Job Title: Cyber Ops Lead I SOC Lead
Job Description:
• 5+ years of experience in a Security Operations Center or similar cyber defense role, including at least 1-2 years in a lead, senior analyst, or shift-lead capacity
• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span both teams (eg., system changes, outages, access requests, infrastructure-related findings).
• Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident response.
• Working knowledge Of SIEM, EDR, and case/ticket management tooling
SKILLS_REQUIRED
Case & Queue Management
• Own the SOC case queue: triage incoming alerts, tickets, and requests; assign priority and ownership; track cases through to resolution.
• Maintain SLAs for case handling and escalation; identify and clear bottlenecks before they become backlogs.
• Ensure consistent documentation, categorization, and closure quality across all cases.
SOC Leadership & Operations
Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident response.
• Coordinate shift coverage and on-call rotations to maintain continuous monitoring.
• Serve as a senior escalation point for analysts on complex or ambiguous cases.
• Drive continuous improvement Of detection content, playbooks, and standard operating procedures.
Partnering with Technology Operations
• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span both teams (eg., system changes, outages, access requests, infrastructure-related findings).
• Coordinate response and remediation activities that require Tech Operations involvement, ensuring clear handoffs and shared visibility into status.
• Participate in change management and operational reviews where security input is needed.
Incident Response
• Support incident response efforts, including initial triage, containment recommendations, and coordination across teams during active incidents.
• Contribute to post-incident reviews and help translate lessons learned into process or tooling improvements.
Mentorship & Team Development
• Mentor and provide day-to-day guidance to SOC analysts; support onboarding and skills development.
• Help set expectations for case quality, communication, and escalation practices.
Reporting & Metrics
• Track and report on SOC operational metrics (case volume, time-to-triage, time-to-resolution, escalation rates) to the Director, Cyber Defense & Strategy.
• Flag trends or recurring issues that indicate a need for process, tooling, or staffing changes.
Required Qualifications
5+ years of experience in a Security Operations Center or similar cyber defense role, including at least 1-2 years in a lead, senior analyst, or shift-lead capacity
• Demonstrated experience managing case/ticket queues and driving them to resolution in a fast-paced environment.
• Working knowledge Of SIEM, EDR, and case/ticket management tooling Solid understanding Of incident response fundamentals (triage, containment, escalation).
• Comfortable working cross-functionally with Technology Operations, IT, and Engineering teams.
• Strong written and verbal communication skills; able to translate technical detail for varied audiences.
• Willingness and ability to work on-site in Draper, UT, including participation in on-call/shift coverage as needed.
Essential Skills:
Experience in a regulated industry (healthcare| financial services| or similar) handlingsensitive data.
Relevant certifications such as GCIH| GCIA| Security| CySA| or equivalent.
Familiarity with cloud environments (AWSlAzure) and common cloud security tooling.
Prior experience building or refining SOC playbooks| runbooks| or standard operatingprocedures.
What Success Looks Like in the First 6 Months SOC case queue is triaged consistently with clear ownership and no unexplained aging Escalation paths to Tech Operations are documented and running smoothly| with fewerdropped handoffs.
Analyst team has clear expectations| regular feedback| and improving case quality.
Director| Cyber Defense Strategy has reliable visibility into SOC health through regularreporting
KEYWORDS: Cyber Defesne SOC, SIEM, EDR
Skills: Digital : Microsoft Azure~Digital : Amazon Web Service(AWS) Cloud Computing~Cyber Security~Client - Security Operations Center (SOC)~Microsoft Identity And Access Management
Experience Required: 8-10 years
| Skills: | | Category | Name | Required | Importance | Experience |
|---|
| SkillCategoryTest1_MN | Cyber Security | Yes | 1 | >7 years | |
|
|---|