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USA_Analyst

Varite, Inc

Frederick, MD

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JOB DETAILS
SALARY
$50–$51.47 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Bug Tracking/Defect Management, Coaching, Computer Science, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Analysis, Decision Support, DevOps, Documentation, Finance, Financial Services, Functional Testing, Information Technology & Information Systems, Insurance, Maintain Compliance, Microsoft Excel, Microsoft Windows Azure, Operational Strategy, Performance Analysis, Pivot Tables, Process Improvement, Process Management, Quality Assurance, Quality Assurance Methodology, Quality Management, Quality Metrics, Regulatory Compliance, Reporting Dashboards, Requirements Management, Retirement Plan, Risk, Risk Management, Software Development Lifecycle (SDLC), Software Testing, Standard Operating Procedures (SOP), Test Case, Test Plan/Schedule, Test Tools, Testing
LOCATION
Frederick, MD
POSTED
17 days ago
Pay Rate Range: $50.00 - 51.47/hr.
GBaMS ReqID: 10744952

Job Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life.
This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.

Key Responsibilities
Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistency Ensure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areas Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans Drive accountability and enhance performance standards Data Analysis ReportingAnalyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations Continuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standards Support initiatives focused on operational excellence and customer outcomes Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external auditsIdentify and escalate potential control gaps and compliance risks

Required Qualifications
Experience 5-10 years of experience in Quality Assurance| Operations| or RiskControl roles Experience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related field Technical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls

Top 3 Required Skills:
1.Strong experience in manual testing methodologies
2.Ability to analyze requirements and create test cases
3.Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)

Top 3 Preferred Skills:
1.Experience in financial services / insurance domain
2.Strong documentation and reporting skills
3.Understanding of SDLC and Agile methodologies
Education Requirements:
"Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
"5 10+ years in Manual Testing / Quality Assurance

Essential Skills: Manual Tester

Skills: Manual Testing Processes and Management~Functional Testing

Experience Required: 6-8 years

Skills:
Category Name Required Importance Experience
SkillCategoryTest1_MN Functional Testing Yes 1 > 7 years
SkillCategoryTest1_MN Manual Testing Processes and Management Yes 1 > 7 years

About the Company

V

Varite, Inc

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