USA - Department Specialist I

JOB TITLE: DEPARMENT SPECIALIST
DURATION:6 MONTHS CONTRACT
LOCATION: Deerfield,IL (Remote allowed but prefer someone local to DF in case onsite meetings are needed)

Job summary:
This position will be an integral part of the Capital Services and Support team. The primary function of this position is to support the back-office customer operation functions associated with monthly cycler rental billing and entry of data into the GSP system.
Job Responsibilities
" Enter individual billing agreements in GSP per each cycler shipped based on the daily shipment of cycler rental devices.
" Identify when patients have more than one cycler assigned so retrieval of one of the devices can be arranged.
" Identify when patients have more than one billing agreement active to determine if new billing agreement is required.
" Update and maintain data in designated Excel workbooks and tracking files.

Job Requirements
" Ability to organize workload and prioritize tasks
" Attention to detail with a high level of accuracy and ability to self-check
" Ability to clearly identify and resolve routine and some non-routine issues on a timely basis
" Effective written and verbal communication skills
" Ability to learn new systems quickly (i.e. JD Edwards, and GSP)
" Working knowledge of Excel
" Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues
" Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met

Qualifications
" 2 5 years customer operations experience
" Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)