USA_Developer

Varite, Inc

Springfield, MO

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JOB DETAILS

SALARY

$50–$51.47 Per Hour

SKILLS

Analysis Skills, Change Management, Command Line, Data Processing, IBM WebSphere Application Server, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Internet Application, Internet Technology, Load Balancing, Multi-tier Architecture, Nagios Monitoring Tool, Operational Support, Order Processing, Payment Processing, Performance Analysis, Performance Management, Performance Metrics, Performance Tuning/Optimization, Problem Solving Skills, Process Management, Product Pricing, Reliability Engineering, Schedule Development, Service Level Agreement (SLA), Shopping Carts, Software Administration, Software Engineering, System Validation, Technical Support, Validation Testing, Web Server, eCommerce

LOCATION

Springfield, MO

POSTED

30+ days ago

Pay Rate Range: $ 50.00- 51.47/hr.
GBaMS ReqID: 10502044

Job Description:
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications:
Technical Skills
3-5 years of experience in application support or technical support roles
2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of LinuxUnix systems and command line operations
Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience
Proven experience troubleshooting e-commerce application issues including but not limited to

Order processing and payment gateway failures
Shopping cart and session management problems
Product catalog and inventory synchronization issues
Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions

Operational Skills
Experience with incident response and issue resolution
Knowledge of ITIL processes including incident, problem, and change management
Ability to work in 24x7 shift-based support environment
Experience with escalation procedures and vendor support coordination

Key Responsibilities:
Incident Response Troubleshooting
Respond to production incidents and alerts within defined SLA timeframes
Perform initial analysis for application performance and functionality issues
Troubleshoot order processing failures, payment gateway issues, and checkout problems
Investigate and resolve cache-related issues affecting product data and pricing
Analyze application logs to identify patterns and resolve recurring issues
Coordinate incident response activities and communicate status to stakeholders

Monitoring Performance Management
Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
Track key performance metrics including response times, throughput, and error rates
Respond to capacity and performance alerts during peak traffic periods
Monitor scheduled jobs and batch processes for completion and performance
Perform proactive health checks and system validation procedures

Application Operations
Execute service restart and recovery procedures for WCS components
Perform cache invalidation and product data refresh operations
Monitor and troubleshoot feed file processing and data integration workflows
Manage WCS scheduler and batch job

Must have: Web Commerce Application Support experience

Competencies: 6-8+ years experience
Digital : Site Reliability Engineering (SRE)
IBM Websphere

Skills:

Category	Name	Required	Importance	Experience
SkillCategoryTest1_MN	Digital : Site Reliability Engineering (SRE)	Yes	1	4-7 years
SkillCategoryTest1_MN	IBM Websphere	No	1	4-7 years

About the Company

Varite, Inc

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