Agile Programming Methodologies, Amazon Web Services (AWS), Avaya Software, Business Continuity Planning (BCP), Circuit Testing, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Communication Skills, Communication Systems, Computer Networks, Computer Science, Customer Support/Service, Detail Oriented, Disaster Recovery, Documentation, Emerging Technology, Identify Issues, Industry Standards, Information Technology & Information Systems, Interface Programming Languages, Leadership, Network Administration/Management, Network Configuration Management, Network Design, Network Programming, Network System Hardware, Network Testing, PBX (Private Branch eXchange), Problem Solving Skills, Project Tracking, Remote Access, Reporting Skills, Screen Capture, Systems Administration/Management, Systems/Internals Programming, Team Player, Telecommunications, Telephone Skills, Telephony, Testing, Time Management, Trend Analysis, Unified Communications, Voice Applications, Voice Mail