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USA_Engineer

Varite, Inc

Frederick, MD

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JOB DETAILS
SALARY
$50–$51.47 Per Hour
SKILLS
Acceptance Testing, Analysis Skills, Automation, Best Practices, Business Analysis, Business Development, Call Routing, Cloud Computing, Computer Science, Computer Telephony Integration (CTI), Consulting, Identify Issues, Information Technology & Information Systems, Problem Solving Skills, Process Improvement, Production Support, Requirements Management, Sales, Sales/Support Engineering (SE), Salesforce.com, Screen Pops, Technical/Engineering Design, Telephony, User Documentation, Voice Response Systems
LOCATION
Frederick, MD
POSTED
30+ days ago
Pay Rate Range: $50.00 - 51.47/hr.
GBaMS ReqID: 10712873

Job Descriptions:
Salesforce Service Cloud Voice ConsultantRole OverviewWe are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect.
The ideal candidate will design| configure| and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.

Key Responsibilities
Solution Design ImplementationoConfigure and customize Salesforce Sales Cloud and Service Cloud Voice features.
oSoftphone setup| screen pops| call logging| and Omni Channel routing
oDesign and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
oDevelop scalable solutions aligned with Salesforce best practices.
Business AnalysisoGather and analyze business requirements from stakeholders.
oTranslate requirements into functional specifications and technical designs.
oRecommend process improvements leveraging Salesforce capabilities.
Integration AutomationoImplement automation using Flows and other declarative tools.
oEnsure seamless integration between Salesforce and Amazon Connect.oValidate call routing| IVR flows| and screen pop functionality.
Testing DeploymentoConduct UAT and support deployment to production.
oTroubleshoot issues related to voice integration and Salesforce configuration.Training Support
oProvide end-user training and create documentation.oOffer post-implementation support and resolve technical issues.

Required Skills Qualifications
Technical Skills
o3 years of experience with Salesforce Sales Cloud and Service Cloud.
oHands-on experience with Service Cloud Voice and Amazon Connect integration.
oStrong understanding of Salesforce declarative tools and security model.
oFamiliarity with CTI concepts and telephony integration.Certifications
oSalesforce Certified Sales Cloud Consultant (preferred).
oSalesforce Service Cloud Consultant (preferred).
oAWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).

Soft Skills
oExcellent communication and stakeholder management skills.oStrong problem-solving and analytical abilities.

Top 3 Required Skills:
1.Salesforce Service Cloud Voice (SCV) Configuration & Implementation :
(Including softphone setup, screen pops, call logging, Omni Channel routing)
2.Amazon Connect Integration with Salesforce
(Service Cloud Voice integration, call routing, IVR flows, CTI concepts)
3.Salesforce Sales Cloud & Service Cloud Expertise
(Declarative tools, security model, Flows, automation)

Top 3 Preferred Skills:
1.Amazon Connect Capabilities
(Contact flows, IVR design, call recordings, monitoring and analytics)
2.AWS Services Exposure
(IAM, Lambda, Amazon Connect configuration – preferred)
3.Testing & Deployment Experience
(UAT execution, production deployments, voice integration troubleshooting)

Education Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.

Years of Experience:
•3–5+ years in Salesforce Sales Cloud and Service Cloud implementations
•2+ years of hands on experience with Service Cloud Voice and Amazon Connect

 
Skills:
CategoryNameRequiredImportanceExperience
SkillCategoryTest1_MNDigital : Salesforce Service CloudYes17+ years 
SkillCategoryTest1_MNDigital: Amazon ConnectYes17+ years

About the Company

V

Varite, Inc

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