Business Solutions, Business Support, Communication Skills, Community Support, Continuous Improvement, Customer Support/Service, Equipment Maintenance/Repair, Help Desk, High School Diploma, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop Hardware, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Peripheral Hardware, Printers, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Software Administration, Team Player, Technical Analysis, Technical Support, Time Management
Join Our Team as an IT Technical Support Specialist in Liberty, MO
Are you passionate about technology and helping others? Join our dynamic team in Liberty, MO, where you'll enjoy a vibrant community and a supportive work environment. We are looking for a dedicated IT Technical Support Specialist to provide first-level help desk support and contribute to the continuous improvement of our IT processes.
Key Responsibilities
- Provide first-level help desk support for end users, resolving technical issues promptly
- Troubleshoot and support Microsoft Office applications (Word, Excel, Outlook, etc.)
- Diagnose and resolve hardware issues (laptops, monitors, printers, etc.)
- Assist with setup, configuration, and maintenance of IT equipment
- Document issues, resolutions, and recurring problems
- Support overall business systems and contribute to IT process improvements
- Escalate complex issues as needed
Requirements
- 2 years of experience in IT support, help desk, or related field
- Experience troubleshooting Microsoft Office products
- Basic knowledge of hardware troubleshooting (laptops, printers, peripherals)
- High school diploma or equivalent
- Strong problem-solving and communication skills
- Ability to quickly learn systems and operate in a hands-on environment
Preferences
- Open to working onsite every day
- Sincere dedication to the best interest of the company, its customers, and employees
- Ability to manage time efficiently and meet deadlines
- Positive attitude and ability to work well with others
- Familiarity with general IT service management practices
Tools or Software
Education
- High School Diploma or GED
Industry Background or Experience
Ready to make a difference? Apply now and become a vital part of our IT team in Liberty, MO!
Subject Line: IT Technical Support Specialist - Liberty, MO
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.
A
Abacus Service Corporation