Job Description:
The Systems Administrator / Systems Associate Manager is responsible for the day-to-day operation, stability, and continuous improvement of systems supporting logistics business operations. This role ensures systems are configured correctly, issues are resolved efficiently, users are supported effectively, and enhancements are delivered in alignment with business needs.
Troubleshoot and resolve system issues (OTM, SAP and FourKites/4K)
Monitor system performance, integrations, and interfaces
Engage additional support teams
Document solutions where needed
Ensure access to systems
Ticket submissions
SAP GRC approvals
Maintain system configurations and process change requests
Weekly meeting engagement with OTM and 4K teams
Collect and escalate end user issues
Collaborate on enhancement opportunities
Support OTM/SAP releases, patches, and configuration updates
Daily/weekly UAT testing
Weekend Liberation testing
Ensure audit and compliance checks pass on schedule
Review quarterly security access and controls
Provide systems feedback for business reviews
Support OTM/SAP/4K enhancement projects
Skills
Admin/Super user experience in
OTM
SAP
4K
Strong troubleshooting and analytical skills
Proficiency with configurations and integrations
Strong communication and documentation skills
PM experience for UAT and project support roles
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.