Job Description:
The Customer Logistics Specialist serves as a key operational partner within the transportation organization, responsible for ensuring the successful execution of customer shipments across the transportation network. This role manages transportation activities from shipment creation through final delivery while balancing customer service, operational efficiency, and logistics cost objectives.
Responsibilities Transportation Operations Management
Manage daily transportation execution for assigned customers and distribution centers.
Tender shipments to carriers and ensure timely pickup and delivery performance.
Monitor shipment status and proactively address transportation exceptions.
Coordinate with carriers, warehouses, customer service, and planning teams to resolve operational issues.
Manage transportation accessorial requests and validate associated costs.
Customer & Carrier Management
Build strong relationships with transportation providers and internal stakeholders.
Serve as the primary transportation contact for assigned customers.
Escalate and drive resolution for service, capacity, and delivery issues.
Support carrier performance discussions and corrective action planning.
Performance Management
Monitor transportation KPIs including On-Time Delivery, CCOT, Spot %, Contract Compliance, and Cost Performance.
Analyze service failures and identify root causes.
Develop and deliver weekly and monthly performance reporting.
Support continuous improvement initiatives to improve reliability, cost, and efficiency.
Project & Continuous Improvement Support
Participate in transportation projects, pilots, and process improvement initiatives.
Support transportation sourcing events, mini-bids, and annual carrier procurement activities.
Identify opportunities for automation, standardization, and improved ways of working.
Utilize data and analytics to recommend operational improvements.
Systems & Data Management
Execute transportation activities using OTM, SAP, Excel, Power BI, and related supply chain systems.
Ensure data accuracy across transportation platforms and reporting tools.
Maintain transportation records, documentation, and operational reporting.
Qualifications
Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field.
3-8 years of transportation, logistics, supply chain, or customer operations experience.
Strong analytical and problem-solving skills.
Advanced Microsoft Excel proficiency.
Excellent communication and stakeholder management skills.
Preferred
Experience with OTM, SAP, Power BI, or transportation management systems.
Experience managing transportation KPIs and carrier performance.
Knowledge of customer transportation, warehousing, and distribution operations.
Experience supporting continuous improvement or logistics projects.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.