USA - Pharmacy Technician

Mindlance

Deerfield, IL(remote)

Apply

JOB DETAILS

SKILLS

Broadband, Business Operations, Business Support, Call Centers, Certified Pharmacy Technician (CPhT), Communication Skills, Conflict Resolution, Corporate Policies, Credit and Collections, Customer Experience, Customer Support/Service, Detail Oriented, Dialysis, English Language, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Maintain Compliance, Multilingual, Operational Support, Order Processing, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Product Shipments, QoS (Quality of Service), Quality Management, Regulations, Resolve Customer Issues, Returns Processing, Root Cause Analysis, Sales, Service Delivery, Spanish Language, Telephone Skills, Time Management, Transportation Routing, Work From Home, Writing Skills

LOCATION

Deerfield, IL

POSTED

1 day ago

Bilingual (English and Spanish)
Fully Remote Customer Care Pharmacy Tech
Hours (shift between 7:00am to 6:00pm)

Summary: The Customer Care Frontline Specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience.
This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining quality of service, efficiency, and achievement of department goals.
Essential Duties
And
Responsibilities:
Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations
Obtain and verify customer information to include quantities and usage of products on the customers prescription
Ensure all patient-related interactions are adherent to HIPAA regulations
Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions
Investigate and track product shipments, utilizing UPS website and connecting with our transportation team
Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries
Process customer returns and request customer credit in accordance with company policies and procedures
Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience
Meet established performance expectations related to quality, adherence, order accuracy, and service level standards
Maintain the ability to adapt to the changing business needs and customer requirements
Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST
Closing shift required to remain available until all customer calls have been answered
Qualifications:
Strong Customer (Patient) Engagement
Excellent written and verbal communication skills
Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
Attention to detail, problem solving, conflict resolution and organization
Ability to work independently in a remote environment
Proficiency with Microsoft 365, SharePoint, TEAMS
Education and/or Experience:
Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
Required licensed and certified Pharmacy Technician (CPhT)
High School diploma or equivalent GED required
Associates / Bachelor s degree preferred
Bi-lingual (English and Spanish) required

EEO

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

Resume Resources

Free Resume Templates Free Resume Builder