Job Description
My name is Sibin, and I am a Recruiter with The Fountain Group. We are a staffing firm and are currently seeking Technical Consultant for a prominent client of ours. This position is located in Lexington, MA. Details of the position are as follows:
Type: Onsite
Location: 300 Shire Way, Lexington, MA 02421
Pay: $85+/hr on W2
Duration: 12 months with potential extension
Target Start Date: 10/19/2026
LinkedIn ID required
W2 candidates only
Job Description
- Provide hands-on IT application support and first-line triage for QC laboratory and manufacturing systems in a GxP/GMP environment.
- Troubleshoot application, workstation, laboratory equipment, and system issues and coordinate repair activities when equipment is down.
- Manage Incident, Change, Problem, Asset, and Configuration requests through ServiceNow.
- Perform validation activities including backup/restore testing, user access reviews, audit trail reviews, patching, and system decommissioning.
- Support application implementations, upgrades, and Windows workstation migrations.
- Develop and maintain SDLC/validation documentation including SDCS, URS, FRA, IQ, IOQ, ATR, SOPs, and application data flow diagrams.
- Support vendor-provided solutions and technical requests across QC, laboratory, validation, and product development functions.
- Work within regulated environments requiring GMP/GxP procedures, SOPs, data integrity controls, and controlled access.
Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related field preferred.
- Equivalent technical experience accepted.
Required Skills
- 3+ years of relevant IT/application support experience; 5+ years preferred.
- Hands-on application and systems support within a GxP/GMP environment.
- QC laboratory and analytical instrumentation support.
- Technical triage and end-to-end ticket management.
- Computerized Systems Validation (CSV).
- 21 CFR Part 11 and data integrity compliance.
- ServiceNow Incident, Change, Problem, Asset, and Configuration Management/CMDB.
- Windows Desktop/Server, Active Directory, Group Policy, LDAP, NTFS permissions, TCP/IP, RDP, and backup/restore.
- Validation and SDLC documentation: SDCS, URS, FRA, IQ, IOQ, ATR, SOPs.
- Microsoft Word/Office 365 and technical documentation.
- Laboratory application support involving systems such as Empower, Chromeleon, LabX, Veeva, TrackWise, or comparable GxP applications.
Preferred Skills
- Experience supporting QC laboratory instruments such as Roche Cedex, Roche LightCycler 480, Nova Biomedical BioProfile, Lonza WinKQCL, PerkinElmer Asset Genius, Thermo TruScan RM Analyzer, Waters systems, or comparable equipment.
- Veeva document workflows and TrackWise CAPA, deviation, and change control.
- SCADA, PLC, DCS, historian, or laboratory automation systems.
- SQL databases, Citrix, server virtualization, firewall rules, and cloud/on-premise architectures.
- Experience with pharmaceutical, biotechnology, or life sciences environments.
- MS Visio and MS Project.
- GxP workstation patching, application upgrades, decommissioning, and vendor solution implementation.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
Type: Onsite
Location: 300 Shire Way, Lexington, MA 02421
Pay: $85+/hr on W2
Duration: 12 months with potential extension
Target Start Date: 10/19/2026
LinkedIn ID required
W2 candidates only
Job Description
- Provide hands-on IT application support and first-line triage for QC laboratory and manufacturing systems in a GxP/GMP environment.
- Troubleshoot application, workstation, laboratory equipment, and system issues and coordinate repair activities when equipment is down.
- Manage Incident, Change, Problem, Asset, and Configuration requests through ServiceNow.
- Perform validation activities including backup/restore testing, user access reviews, audit trail reviews, patching, and system decommissioning.
- Support application implementations, upgrades, and Windows workstation migrations.
- Develop and maintain SDLC/validation documentation including SDCS, URS, FRA, IQ, IOQ, ATR, SOPs, and application data flow diagrams.
- Support vendor-provided solutions and technical requests across QC, laboratory, validation, and product development functions.
- Work within regulated environments requiring GMP/GxP procedures, SOPs, data integrity controls, and controlled access.
Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related field preferred.
- Equivalent technical experience accepted.
Required Skills
- 3+ years of relevant IT/application support experience; 5+ years preferred.
- Hands-on application and systems support within a GxP/GMP environment.
- QC laboratory and analytical instrumentation support.
- Technical triage and end-to-end ticket management.
- Computerized Systems Validation (CSV).
- 21 CFR Part 11 and data integrity compliance.
- ServiceNow Incident, Change, Problem, Asset, and Configuration Management/CMDB.
- Windows Desktop/Server, Active Directory, Group Policy, LDAP, NTFS permissions, TCP/IP, RDP, and backup/restore.
- Validation and SDLC documentation: SDCS, URS, FRA, IQ, IOQ, ATR, SOPs.
- Microsoft Word/Office 365 and technical documentation.
- Laboratory application support involving systems such as Empower, Chromeleon, LabX, Veeva, TrackWise, or comparable GxP applications.
Preferred Skills
- Experience supporting QC laboratory instruments such as Roche Cedex, Roche LightCycler 480, Nova Biomedical BioProfile, Lonza WinKQCL, PerkinElmer Asset Genius, Thermo TruScan RM Analyzer, Waters systems, or comparable equipment.
- Veeva document workflows and TrackWise CAPA, deviation, and change control.
- SCADA, PLC, DCS, historian, or laboratory automation systems.
- SQL databases, Citrix, server virtualization, firewall rules, and cloud/on-premise architectures.
- Experience with pharmaceutical, biotechnology, or life sciences environments.
- MS Visio and MS Project.
- GxP workstation patching, application upgrades, decommissioning, and vendor solution implementation.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
Numbers & Facts
| Location | Lexington, MA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
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