Pay Rate Range: $ 22.72 - 26.51/hr.Role: EUC Lead
Job Description:
Must Have Skills:
· Strong experience in End User Computing environments
· Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications
· Hands-on experience with ITSM tools (ServiceNow)
· Strong hands-on experience in SCCM, Intune
· Solid understanding of Active Directory, Group Policy, and endpoint management
· Experience in leading the onsite + Offshore team and be a strong liaison between both parties t ensure there is seamless delivery of operations
· Be a functional and strategic SPOC to enable growth expansions across the geography
Roles & Responsibilities
Operational Leadership
· Lead and oversee onsite +Offshore EUC support operations across L2/L3
· Ensure SLA, KPI, and customer satisfaction targets are consistently met
· To ensure there are Zero penalty moments maintained across
· Act as the primary onsite point of contact for EUC-related matters
· Provide VIP and executive support as required
Team Management
· Guide, mentor, and support onsite/Offshore EUC engineers/analysts
· Perform workload management, shift planning, and task prioritization
· Conduct knowledge sharing, training, and SOP adherence
· Drive performance improvement and ownership within the team
Technical Responsibilities
· Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer' support
· Support Microsoft 365, collaboration tools, and enterprise applications
· Troubleshoot complex EUC issues and coordinate escalations with teams and vendors
· Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs
· Ensure compliance with security standards, patching, and endpoint protection
Process & Continuous Improvement
· Review and enhance SOPs, KBs, and operational processes
· Identify service improvement opportunities and risk areas and drive corrective actions
· Ensure accurate ticket documentation and reporting
· Participate in incident management, RCA, and problem management activities Stakeholder & Vendor Management
· Communicate effectively with business stakeholders and leadership
· Participate in major incident bridges and provide clear updates
Managerial Skills:
· Strong leadership, communication, and stakeholder management skills
· Ability to manage multiple priorities in a fast-paced onsite environment
Key Words to search in Resume
EUC Lead, Workplace Lead, Desktop Support Lead
Experience Required: 8-10 years
| Skills: | | Category | Name | Required | Importance | Experience |
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| SkillCategoryTest1_MN | IT IS_EUCS_TOOLS_SCOM | Yes | 1 | 4-7 years | |
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