Used Car Assistant

MISSION

The mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by providing assistance with vehicle filing continuous inventory inspections, and effectively and efficiently operates as between sales and service departments to work towards achieving the goals of the dealership.

KEY RESULTS AREAS & TASKS

KRA: Serves as an Efficient Liaison between Service Department and Sales Department

• Works with service department and sales manager to coordinate approval of required maintenance.
• Works with service department and sales manager to coordinate approval of required mechanical work.
• Proactively and consistently works with Sales Manager to ensure that revenue targets are met.
• Works with Service and sales department on a weekly and monthly basis to monitor sales profitability to ensure strategic goals are being met.
• Understands, keeps abreast of, and complies with Company, local, state and federal regulations that affect used vehicle sales.
• Adheres to established and delivery procedures and ensures that delivery includes an introduction to the Service Department and scheduling of the first service appointment.
• Communicates daily with the Sales Manager regarding units needed for used vehicle inventory
• Works in conjunction with the Service Department: studies classified ads, and all available sources, to find quality, low-mileage used vehicles.
• Preforms continuous inspections of display lot to make sure trash is picked up and areas are in presentable condition for prospective sales clients.

KRA: Effectively and Efficiently Coordinates Inspections, Assessment and Reconditioning of Used Vehicles

• Completes physical evaluation of trade-in or lease return to determine value and profit potential by reviewing components such as paint meter, visual cosmetic inspection of the interior/exterior, determine smoke or other odors present, etc.
• Determine what, if any cosmetic reconditioning will be needed and schedule and/or coordinate arrangements to get work completed.
• Schedule final detailing of vehicle with the detail department.
• Complete final inspection of vehicle and complete front line checklist for vehicle file.
• Recommend retail or wholesale of newly received vehicles.
• Continually monitor status of all used vehicles at various stages of reconditioning to get vehicles to frontline as quickly and efficiently as possible.

KRA: Effectively and Efficiently Coordinates and Maintains Vehicle Filing and Research Process

• Input Prospective trades and/or lease returns in VAuto for evaluation.

• Recommend retail or wholesale of newly received vehicles.
• Print out all necessary documents necessary for creation of vehicle file including appraisal, CarFax, AutoCheck, PPN CPO Checklist, NMVTS, Book sheets, etc. upon purchase of vehicles.
• Complete necessary paperwork for trade-ins and purchased pre-owned vehicles to start safety checks and/or certified pre-owned inspection process
• Affix all necessary and/or legally required stickers and notifications to vehicles to start safety checks and/or certified pre-owned inspection process.
• Works with Pre-Owned Vehicle Coordinator to ensure all documentation and research is completed with a timely manner.

KRA: Builds Internal and External Client Relations/Retention

• Maintains a strong “Client-Centric vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to provide every internal and external Client with an extraordinary experience during every encounter.
• Actively listens and communicates, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify client needs beyond expressed concerns.
• Responds in a timely, courteous, and professional manner with a “consultative, value-added” approach to secure Client understanding and develop a stronger business relationship and future business.

KRA: Exemplifies the Brand and Corporate Culture

• Seizes every opportunity to improve Client satisfaction by conducting self in a professional manner and working in accordance Company values, beliefs, norms and standards; holds self and others accountable for exemplifying the corporate culture
• Respects and demonstrates passion for the Rusnak brand and or manufacturers’ brands; behaves professionally, respectfully, honestly, and with the utmost ethical manner with internal/external Clients, vendors, business associates, and at work and any event and/or activity that is related to Rusnak and/or its manufacturers.
• Maintains a professional and well-groomed personal appearance at all times

KRA: Initiates Personal/Professional Development

• Seeks out opportunities to enhance organizational, personal communication, and negotiation skills.
• Maintains current job and product knowledge to improve effectiveness with Clients and assigned tasks.
• Consistently produces accurate and thorough work, even in peak periods, which meets “The Rusnak Standard.”

KRA: Ensures Safe Work Environment

• Accepts individual responsibility and accountability for complying with the Company Health and Safety (H&S) processes within personal control; performs duties in a way that will not cause personal danger, endanger other individuals, or violate local, state, federal, environmental regulations.
• Promptly corrects or reports any hazard or potential hazard to supervision; wears personal protective equipment, where required; ensures work location is kept safe, neat organized, effective and inviting.

KRA: Effective and Proactive Team Member

• Treats all Clients, employees, vendors, and associates with respect.
• Willingly adjusts to unexpected changes or requirements and undertakes tasks that fall outside of the routine job, assists others whenever possible to meet Client request and business demand.

Education, licenses, certification, and/or essential qualifications

• Sales License required.
• Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record
• Previous experience in pre-owned vehicle reconditioning preferred.

KEY competencies

Accountability & Dependability: Takes personal responsibility for the quality and timeliness of work; available when needed.

Communication: Listens actively; expresses ideas clearly, organizes and delivers information appropriately and efficiently. Able to communicate effectively, verbally and written, using language the client will best understand.

Computer/Software:     Proficiency and technical aptitude with the ability to utilize Microsoft Office (Word, Excel, Power Point, Outlook), ADP CRM, DealerSocket, PPN, V-AUTO.

Decision Making & Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

Driving: Professional driving skills, aptitude, and attitude to facilitate successfully maneuvering performance and luxury vehicles, in limited space, without causing damage to persons or property. 

Initiative: Takes action to influence events. Generates ideas for improvement, takes advantage of opportunities, suggests innovations, does more than required.

Need for Direction: Displays energy and enthusiasm in approaching the job. Performs efficiently with the normal amount of direction for the position; displays the professional attitude and capabilities of a self-starter.

Resourcefulness: Develops and implements practical and creative methods within company guidelines, to improve work projects and/or department operations.

Time Management: Organizes, plans, prioritizes work; uses effective follow-up procedures.

PHYSICAL REQUIREMENTS

The work environment characteristics and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

Crawling:Occasionally or Intermittent                    up to 1.00 hour(s) per day

Crouching/Bending:      Occasionally or Intermittent                    up to 1.00 hour(s) per day

Driving:                                                 Occasionally or Intermittent                    up to 2.00 hour(s) per day

Fine Manipulation:Occasionally or Intermittent                    up to 1.00 hour(s) per day

Grasping:Occasionallyor Intermittent                    up to 4.00 hour(s) per day

Keyboarding/ Mouse:    Occasionally or Intermittent                    up to 4.00 hour(s) per day

Kneeling:Occasionally or Intermittent                    up to 1.00 hour(s) per day

Lift:                    Occasionally or Intermittent                    up to 1.00 hour(s) per day

Carry:Occasionallyor Intermittent                    up to 1.00 hour(s) per day; up to 25lbs

Listening:                      Regularly perceive speech or the nature and source of audible sounds;

Overhead Work:                        Occasionally or Intermittent                    up to 1.00 hour(s) per day

Push/Pull:                                             Occasionally or Intermittent                    up to 1.00 hour(s) per day

Reaching/All Planes:     Occasionally or Intermittent                    up to 1.00 hour(s) per day

Sitting:                                                  Occasionally or Intermittent                    up to 4.00 hour(s) per day

Standing:                                               Occasionally or Intermittent                    up to 4.00 hour(s) per day

Stooping:                                              Occasionally or Intermittent                    up to 1.00 hour(s) per day

Torso/Spine Twisting:   Occasionally or Intermittent                    up to 1.00 hour(s) per day

Use of Equipment:         Occasionally or Intermittent                    up to 0.00 hour(s) per day; regularly; operates motor vehicles,uses computers, telephones (landline and/or cellular phone) copy, scan and fax machines, adding machines (calculator), printers, minor office electronics, etc.

Speaking:                      Regularly express ideas by the spoken word;

Vision Acuity:                Regularly and clearly sees far distances; requires clarity of vision at 20 feet or more, with or without corrective lenses;

Walking:                                                Occasionally or Intermittent                    up to 3.00 hour(s) per day.

Writing:                         Regularly express ideas by the written word

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job and may include exposure to indoor and outdoor activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions