Used Car Sales Manager

About This Job

As a Used Car Sales Manager, you lead our used car sales department, driving revenue and ensuring exceptional customer experiences. You manage all aspects of used vehicle operations, from acquisition to sale, playing a critical role in our dealership's profitability and market presence. This position shapes our sales strategy, develops our team, and maintains our reputation for quality and service.

Job Duties and Responsibilities

• Oversees daily used car sales operations, setting ambitious yet achievable sales targets and monitoring team performance against key metrics.
• Manages the used car inventory, ensuring optimal stock levels, efficient turnover, and a diverse selection of quality vehicles.
• Leads, motivates, and develops a high-performing sales team. This includes hiring new sales professionals, providing comprehensive training, assigning work direction, and conducting regular performance reviews and coaching sessions.
• Identifies and acquires quality used vehicles through auctions, trade-ins, and other sourcing channels, ensuring alignment with inventory needs and profitability goals.
• Coaches sales team members on effective sales techniques, product knowledge, customer service excellence, and closing strategies.
• Handles complex negotiations with customers and suppliers, securing favorable terms and maximizing profitability.
• Develops and implements competitive pricing strategies that attract customers while maintaining healthy profit margins.
• Utilizes the Customer Relationship Management (CRM) system to track leads, manage customer interactions, analyze sales data, and foster long-term customer loyalty.
• Conducts profitability analysis on sales data, identifying trends, forecasting future performance, and implementing strategies to optimize financial outcomes.
• Performs ongoing market analysis, staying informed about industry trends, competitor activities, and evolving customer demands to adjust strategies proactively.

Required Qualifications

Education

• High school diploma or equivalent.

Experience

• Minimum of 3 years of experience in automotive sales, with at least 2 years in a sales management or leadership role specifically within used car operations.
• Proven track record of achieving and exceeding sales targets.

Knowledge/Skills

• Demonstrates strong sales management capabilities, consistently driving results and fostering a high-performance culture.
• Possesses expert knowledge of used car inventory management, including sourcing, appraisal, reconditioning, and merchandising.
• Exhibits exceptional team leadership, coaching, and motivational skills, effectively developing and empowering sales professionals.
• Understands vehicle acquisition processes and market values for a wide range of used vehicles.
• Applies advanced sales coaching techniques to improve individual and team performance.
• Excels in negotiation and closing sales, maintaining professionalism and customer satisfaction.
• Develops and executes effective pricing strategies based on market conditions and profitability goals.
• Proficiently uses CRM software to manage customer relationships and sales pipelines.
• Conducts thorough profitability analysis, interpreting financial data to make informed business decisions.
• Performs comprehensive market analysis, adapting strategies to changing market dynamics.
• Holds a valid driver's license with a clean driving record.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certifications in automotive sales management or specific CRM platforms.

Physical Requirements/Work Conditions

• Works in both an indoor office/showroom environment and outdoors on the dealership lot.
• Spends periods inspecting vehicles, which requires standing, walking, and occasional bending.
• Lifts and moves objects weighing up to 25 pounds occasionally.
• Operates a computer and other office equipment for extended periods.
• Adapts to flexible work hours, including evenings, weekends, and holidays, to meet business needs.

Conicelli provides a positive, professional work environment. Our team members enjoy many benefits including:

• Full-Time Employment
• Medical, Dental and Vision
• Vacation/Paid Time Off
• 401(k)
• Family owned and operated for over 40 years!
• We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug testing