At Apple, we don't just create products. We create products, services, and experiences that redefine what customers expect and revolutionize entire industries. Join the team that dreams up what's next, and that does everything necessary to make it happen. Bring your passion, dedication, and focus, and help us invent the future!
The Central Marketing Operations team plays a key role in enabling on-device communications and automated messaging for Apple's media products and services, including Apple TV, Music, Arcade, News+, Fitness+, App Store, and Apple One. The team is responsible for developing and implementing day-to-day operational workflows and messaging, to develop and launch multichannel customer communications. Ultimately driving awareness of and engagement with Apple products and services.
The Apple Central Marketing Operations team is seeking a self-motivated and curious quality professional who will take accountability for the overall quality of our customer-facing solutions. This role will work collaboratively across multiple internal teams to execute and drive quality across the operational workflows of Central Marketing. Validation of features and customer messaging will be the core responsibility utilizing industry leading practices. If you have a passion for quality and a drive to excel, we encourage you to apply!
The ideal candidate will bring experience in online services (SAAS), testing on mobile devices, and is comfortable with leading validation of complex cross-functional initiatives across a highly matrixed organization. The ideal candidate can think strategically, execute flawlessly, and collaborate effectively with our Business and Engineering partners. The candidate will blend the traditional validation practices with machine learning evaluation, test data pipelines, and innovative prompt engineering using the organization AI models. This role requires a highly motivated professional who is meticulous and passionate about growing Apple Services.
• Collaborate with different stakeholders including Engineering, Marketing, Legal, and Product Management, working on campaigns and marketing journeys. • Develop test strategy, test plan, test cases, and test scripts - providing a high level of test coverage across existing functionalities and new features. • Perform testing of on-device experiences for users on a wide range of mobile platforms. • Lead identification of key opportunities of improvement in project delivery, operational efficiency, process optimization, and product tooling. • Design and build strategy, tools, and solutions for End to End testing across mobile, web, and API based systems. • Develop best of class frameworks and practices - to drive data driven optimizations across the validation and delivery workflows through AI/ML utilization. • Participate in conceptualizing and implementing process optimization and quality improvement initiatives across the delivery lifecycle. • Build presentations with strong story telling to help align partner teams on new ideas to solve complex problems.
9-11+ years of experience in Quality Assurance and/or User Acceptance Testing with 5 years of experience independently leading testing efforts across projects.
Experience with validation of native mobile applications or on-device communications/ messaging for large scale marketing efforts.
Experience working on End to End testing across mobile applications and developing test plan, test scripts, and test coverage matrix for user experience beyond stated requirements.
Experience providing adequate risk-based test coverage across functional, integration, End to End, Data, and Regression test of the systems under test.
Experience leading automation initiatives and process optimizations across the organization.
Experience with the latest advancements in quality frameworks in an AI driven delivery organizationExperience with testing activities across the entire lifecycle of the project from inception to delivery.
You've worked closely with in-house QA/UAT teams to resolve bugs and actively contribute to operations planning, retrospectives, and release readiness.
Ability to develop strategy, tools and solutions for efficiency of test coverage for End to End scenarios.
Hands-on experience with Python, Selenium, and JavaScript (Node.JS) to automate testing is preferred.
Highly organized, disciplined, and methodical when approaching testing with the ability to thrive in a hands-on, fast-paced, start-up environment with the curiosity to develop ways to improve the UAT/QA process.
Innovative and Resourceful to drive meaningful results across the team.
Ability to work well on a team and drive influence across the project team.
Curious mindset with an ability to condense complex concepts into clear and concise action items.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.