We have an exciting opportunity for a User Experience Channel Administrator to join our team!
The User Experience Channel Administrator is responsible for omni-channel delivery of Citizens Energy Group’s customer-facing digital engagement strategy – ensuring a seamless experience across all traditional and digital channels. This individual plays an integral part in executing efforts designed to promote our customer-first culture via phone, chat, text, and email. The successful candidate will deliver continuous improvement through our telephony solution by optimizing the system’s natural language processing, intent recognition, and contact routing capabilities. In addition to managing third-party technical resources, the incumbent will serve as the point of contact for user administration and functional support within the organization.
Citizens Energy Group offers competitive salary and benefits including:
• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive Pay (STIP) Plan
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Flexible Hybrid Work Schedule
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Minimum Salary: $76,700 (Grade 9)
Platform Administration
Contact Center Operations Support
Integrations and Technical Support
Continuous Improvement
Reporting and Analytics
Miscellaneous
Preferred Skills/Qualifications
Posting Deadline: Open Until Filled
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
There is no other company like Citizens Energy Group. We are the only company in the nation that operates utilities under a Public Charitable Trust solely for the benefit of customers and the community. Our success is based on our workforce that puts customers and quality first. Employment Philosophy Employees are the backbone of Citizens Energy Group. Employees are the most valued resource of the Utility, whether it's in our headquarters at 2020 N. Meridian Street, or at Citizens Gas located at 2150 Martin Luther King Street, Citizens Water located at 1220 Waterway Boulevard, or at Citizens Thermal located at 366 Kentucky Avenue, or at Citizens Oil located in southern Indiana; or one of our unregulated companies at Citizens Resources. We value safety integrity, diversity, teamwork and quality for all Citizens employees and customers. Citizens Benefits Package Career and educational growth is important. Citizens offers a competitive financial and benefits package, tuition reimbursement and a realm of other services designed to assist the needs of individuals and families. If you want to be part of a unique company and help it continue to build on its 100-year old foundation, consider career opportunities at Citizens Energy Group. Equal Opportunity Employer Citizens takes pride in and respects our employees and the communities we serve. This is reflected through our continuous efforts in hiring and developing a diverse work force - bringing to our management culture a variety of initiatives and improving the quality of our business. In order for us to grow and be successful as a utility, expand on our strengths, and prepare for the future, our objective is to continually bring together the skills and abilities of a diverse group of people to work toward a common goal of providing reliable, safe, gas service to our customers. We provide equal access to growth opportunities, training, and flexibility in order to meet the demands of work and family life. We are an Equal Opportunity Employer that recruits, hires, trains and promotes regardless of race, color, veteran status, age, disability, sex, national origin or religion. We value diversity in our workforce and in the communities we serve.