User Experience Technical Professional

Posting Details

Posting Details

Working Title User Experience Technical Professional Position Number 01474A Department NETWORK INFR & SERVICES SS-VHS Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category C Technicians Job Description

Provide a high level of technical support, affecting the reliability and utilization of the University's Multi-Function printers (MFP), and other converged technologies, includingsystems administration level management. This includes the installation, maintenance,troubleshooting, and monitoring of MFP, safety cameras, door access, panic alarms,emergency phones, and other systems.

Type of Recruitment Knowledge, skills and abilities

• Considerable knowledge of the fundamental concepts, practices, and procedures for computer and communications systems.
• Considerable knowledge of IP-based Multi-Function devices and their installation, maintenance, troubleshooting and monitoring.
• Working knowledge of electronics and electronics repair.
• Working knowledge of systems administration
• Considerable knowledge of networking and network protocols.
• Working knowledge of structured cabling systems such as copper, Cat5, Cat6 and coax. 7. Demonstrated ability to interact with contractors and co-workers.
• Demonstrated ability to efficiently manage time and work independently.
• Effective oral and written communication skills.

Special licenses, registration or certification

Valid driver's license with insurable driving record.

Education or training

N/A

Level and type of experience

• Considerable experience with the installation, maintenance, troubleshooting andmonitoring of IP-based Multi-Function devices and related infrastructure, such as MFP,safety cameras, door access, panic alarms and emergency phones.
• Some knowledge of Pharos, PaperCut, or related print administration and management.
• Considerable experience with networking and communications systems.
• Previous experience working in a client/server environment working with PC applications, operating systems, multi-functional peripheral devices, high-speed printers, and drivers.
• Some experience with operating system and application support at the desktop and server levels.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Some experience with Pharos, PaperCut, or related print systems administration, Multi-Function devices, Axis Camera and ipConfigure VMS system.
• Cisco certified associate, professional or expert level career certifications, such as, Cisco Certified Network Associate (CCNA) or Cisco Certified Internetworking Expert or equivalent knowledge.

Conditions of Employment

This is a campus-based position in Norfolk, VA with on-call responsibilities, working a typical 40-hour work week. This position supports the football season, so Saturday and evening hours will be required and include compensation. The position will require a valid driver's license with an insurable driving record.

This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate.

This position is considered essential personnel and subject to working during university closings.

Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 57,733

Posting Detail Information

Job Requisition Number S03327 Job Open To General Public Open Date 06/08/2026 Close Date 06/12/2026 Open Until Filled No Special Instructions Summary

Please include a resume with the completed application.

Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a valid Virginia driver's license and an insurable driving record?
• Yes
• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter