Banking Operations, Banking Services, Blueprints, Business Operations, Business Solutions, Communication Skills, Compensation and Benefits, Contextual Inquiry, Cross-Functional, Customer/Client Research, Establish Priorities, Financial Services, Focus Groups, Fortune 500 Customers, Government, Information Science, Information Technology Consulting, Leadership, Leading Edge Technology, Microsoft PowerPoint, Microsoft Product Family, Needs Assessment, Operations Processes, Organizational Skills, Persona/Avatar Development, Process Analysis, Psychology, Qualitative Analysis, Qualitative Research, Research Skills, Risk, Scientific Research, Sociology, Storytelling, Strategic Planning, Team Player, Technical Operations, Time Management, User Interface/Experience (UI/UX)
Job Title: User Experience Researcher
Location: Jersey City, NJ (Hybrid, 3 days onsite)
Duration: Contract - 12 months
Pay Range: $77.45/hr
Job ID: 407039
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
Global Technology & Operations at Bank of America is seeking a User Experience Researcher to join the strategy team on a contract basis. The role will help internal technology teams and business partners understand user needs, validate assumptions, and inform product and process decisions that drive measurable business impact. This is a research-focused role. It is not a designer role and does not include front-end visualization, though knowledge of design thinking strategy is required.
Responsibilities:
- Plan, conduct, and moderate user interviews, focus groups, workshops, and research sessions.
- Facilitate collaborative working sessions with business, product, technology, and operations partners.
- Gather, analyze, and synthesize qualitative research data into clear insights, themes, and recommendations.
- Support development of personas, journey maps, service blueprints, and other user-centered artifacts.
- Translate user needs, pain points, behaviors, and process observations into actionable opportunities for improvement.
- Partner with senior stakeholders and business leaders to align research with strategic objectives.
- Prepare research plans, discussion guides, interview summaries, and executive-ready presentations.
- Help teams validate assumptions, uncover unmet needs, and make informed decisions based on user insights.
- Advocate for the voice of the user while balancing business goals, operational realities, risk, and technology constraints.
- Collaborate with cross-functional teams to ensure findings are understood, prioritized, and tied to measurable outcomes.
Required Skills & Qualifications:
- 5-10+ years in UX research, human-centered design, service design, or a related field.
- Experience with qualitative methods: interviews, focus groups, contextual inquiry, workshops, and synthesis.
- Strong facilitation skills and ability to manage diverse stakeholder discussions.
- Ability to create or support personas, journey maps, service blueprints, and research summaries.
- Excellent communication, presentation, and storytelling skills for working teams and senior leaders.
- Ability to distill complex information into clear, actionable recommendations.
- Comfort engaging with audiences from front-line associates to executive leadership.
- Strong organizational skills with experience managing multiple workstreams and deadlines.
- Proficiency with PowerPoint, Microsoft Teams, Copilot, FigJam, Figma, and similar tools.
Preferred Skills:
- Bachelor's degree in human-centered design, psychology, sociology, research, information sciences, business, or related field.
- Experience in financial services, banking, large enterprises, or highly regulated environments.
- Familiarity with service design, end-to-end experience mapping, and operational process analysis.
- Experience synthesizing research into executive-ready recommendations and strategic narratives.
- Ability to build trusted relationships across business, product, technology, design, and operations.
Work Environment & Notes:
- Hybrid role with 3 days onsite in Jersey City. Local candidates preferred.
- Collaboration with business, product, technology, operations, and executive stakeholders.
- Contract role supporting strategic initiatives within Global Technology & Operations.
- Glider: ID verification required.
- Maximum submissions per supplier: 3.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume. Include your current location and intended location on your resume. Submit at the correct rate for the location.