Note: Fidelity will not provide immigration sponsorship for this position.
As part of the User Experience Content team, you’ll help shape the conversations we have with customers for some of the most visited digital experiences in financial services—including Fidelity.com, NetBenefits.com, and our flagship mobile app. Our team connects end-users with the right Fidelity products and services by crafting clear, engaging, and purposeful content.
The candidate we’re looking for has a few years of writing experience and is looking to deepen in UX writing while developing content strategy skills, all within a supportive, collaborative environment. Interest in product marketing is a plus.
Day to day, you’ll collaborate closely with UX designers, UX researchers, product managers, marketing teams, and compliance to create cohesive user-centered experiences. The content you’ll create will help guide customers through complex financial topics and complete tasks, all while feeling confident in their decisions. You’ll contribute to projects from concept through execution, helping ensure our content is user-centered, consistent, and aligned with business goals.
Write and edit UX copy for web and mobile experiences, including user flows, transactional content, and product marketing activations
Translate complex financial concepts into clear, conversational language
Contribute to content strategy efforts, including voice and tone standardization, personalization, content mapping, and sitemap development
Use data, research, and customer feedback to iterate and improve content over time
Ensure content meets accessibility, legal, and brand standards
The expertise and skill you bring
2–4 years of professional writing experience in User Experience (UX), content strategy, copywriting, or technical writing
A portfolio that demonstrates your ability to write clear, user-focused content for digital experiences
Strong communication skills and the ability to collaborate effectively with cross-functional teams
A willingness to learn and grow in a fast-paced, agile environment
Curiosity about financial topics and a desire to make them more accessible to everyday users
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.