User Research Specialist

About Shokz

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At Shokz, we're redefining the listening experience through innovative open-ear audio technology. As our business continues to grow globally, we're looking for a passionate User Research Specialist to help us better understand North American consumers and accelerate product innovation through agile, localized research.

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This is an exciting opportunity for someone who enjoys working in a fast-paced, entrepreneurial environment, loves interacting with people, and is eager to build research capabilities from the ground up.

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What You'll Do

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• Plan and execute qualitative and quantitative consumer research projects that support marketing strategy, brand initiatives, and business decision-making across North America.
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• Recruit participants for consumer and market research while building scalable, cost-effective recruitment channels and local research resources.
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• Conduct agile field research to validate emerging consumer needs, sports scenarios, and market opportunities through interviews, observations, intercepts, and other in-market research methods.
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• Identify localized consumer behaviors, cultural insights, and market trends to help the business better understand North American consumers.
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• Collaborate closely with the Global Consumer Insights team in China throughout the research process, including research design, participant recruitment, fieldwork, insight generation, and reporting.
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• Respond quickly to ad hoc research requests from regional teams and deliver actionable insights within fast-moving business timelines.
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• Support research activities during sporting events, trade shows, community activations, and other offline marketing initiatives across North America.
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• Continuously expand local research resources by developing relationships with agencies, communities, organizations, and alternative participant recruitment channels to improve research quality while optimizing costs.
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What We're Looking For

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-Basic Qualifications

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• Bachelor's degree or above.
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• 1–3 years of experience in User Research, Consumer Insights, UX Research, or Market Research.
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• Experience working in multinational companies or research agencies serving global brands.
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• Experience recruiting research participants and coordinating field research activities.
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• Strong communication and interpersonal skills with the ability to build relationships across diverse communities.
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• Fluent in English.
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-Preferred Qualifications

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• Passion for sports, consumer electronics, or wearable technology.
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• Familiarity with qualitative research methods such as in-depth interviews, ethnographic research, contextual inquiry, and field studies.
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• Self-driven with an entrepreneurial mindset and the ability to work independently in ambiguous situations.
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• Comfortable working across cultures and collaborating with global teams.
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• Willingness to travel frequently across North America for research activities and events.
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• Knowledge of Shokz products and open-ear audio technology is a plus.
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• Bilingual in English and Mandarin is a plus, but not required.
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