User Screening and Operations Specialist

Iconma

Cupertino, CA

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JOB DETAILS

LOCATION

Cupertino, CA

POSTED

7 days ago

Our Client, a Consumer Products And Software Services company, is looking for a User Screening and Operations Specialist for their Cupertino, CA location.

Responsibilities:

Operational Strategy & Excellence: Define, document, and continuously optimize global moderation and screening processes specifically tailored for online interpersonal safety, child safety, and illegal content.
Policy Operationalization: Partner closely with Policy Leads to translate new policies into clear, actionable, and scalable operational plans, ensuring practical implementation across our moderation teams.
Regulatory Compliance: Ensure operational processes meet stringent regulatory requirements globally, providing robust data readiness, supporting audits, and troubleshooting compliance-related issues.
Performance & Metrics: Define, develop, and ensure the attainment of key performance indicators (KPIs) for user reporting and content screening, driving continuous improvement in efficiency and effectiveness.
Cross-Functional Collaboration: Serve as a key operational partner, collaborating with Legal Counsel, Product & Engineering, Policy Leads, and Investigations teams to ensure seamless execution of safety initiatives.
Systems & Tools: Provide insights and requirements to inform policy optimizations and the systems roadmap, working with Product Managers, Technical Engineering Program Managers, and Engineers to translate business needs into technical requirements for moderation tools and platforms.
Innovation: Champion an innovative mindset, challenging conventional approaches to moderation and screening operations to develop best-in-class solutions.

Requirements:

4+ years of experience enacting moderation or content screening operations.
Proven track record of process, operational readiness, and workflow development in global operations, ideally covering multiple countries and languages.
Ability to operationalize policies into clear, executable processes.
Excellent cross-functional collaboration and communication skills, with the ability to influence and align diverse stakeholders.
A hands-on approach, with a keen eye for detail and a commitment to operational excellence.
Some technical proficiency, with the ability to articulate business needs into technical requirements for product and engineering teams.
Experience working in a fast-paced, high-growth technology company.
Familiarity with various moderation tools and technologies.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
Founded in 2000
2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Management Consulting Services

EMPLOYEE BENEFITS

401K, Employee Referral Program, Life Insurance

FOUNDED

2000

WEBSITE

https://www.iconma.com/

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