User Support Analyst

Tata Consultancy Services Ltd

Nashville, TN

JOB DETAILS
SALARY
$65,000–$80,000 Per Year
SKILLS
ActionScript, Analysis Skills, Atlassian JIRA, Bash Scripting, Cloning, Communication Skills, Customer Support/Service, Data Quality, Detail Oriented, Disaster Recovery, Documentation, Equipment Maintenance/Repair, Information Technology & Information Systems, Laboratory Management, Legal, Linux Operating System, Loan Funding, Microsoft Windows Operating System, Network Configuration Management, Norton Ghost, Point of Sale (POS) Hardware, Point of Sale (POS) Software, Problem Solving Skills, Python Programming/Scripting Language, SQL (Structured Query Language), Scripting (Scripting Languages), Software Development, Student Loans, System Center Configuration Manager (SCCM), Systems Administration/Management, Windows PowerShell
LOCATION
Nashville, TN
POSTED
30+ days ago

Must Have Technical/Functional Skills

Hands-on experience with major POS software/hardware (e.g., NCR, GK, iStore). Proficiency in SQL for data validation and Strong knowledge of network setups. Experience with Jira, Confluence, or similar management software. High attention to detail and strong problem-solving capabilities Manages the lab's day-to-day operations, including equipment maintenance Proven experience with MDT, OSD and Ghost imaging Strong knowledge of ActionScript 2.0/3.0 for interactive application development. Familiarity with IT system deployments, cloning, and disaster recovery processes. Experience with Windows and Linux operating systems and related configurations. Basic scripting knowledge in PowerShell, Python, or Bash is a plus. Strong analytical and troubleshooting skills. Excellent documentation and communication abilities. Experience with automated deployment tools (e.g., BigFix, Intune, SCCM, JAMF or Workspace ) Knowledge with Bigfix is a plus

Salary Range-$65,000-$80,000 a year

#LI-KR3

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

About the Company

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Tata Consultancy Services Ltd