User Support Technician

Posting Details

Posting Summary

Working Title User Support Technician Role Title Information Technology Specialist I Role Code 39111-SW FLSA Nonexempt Pay Band Position Number 282W0398 Agency Piedmont Virginia Community College Division Piedmont Virginia Community College (Div) Work Location Albemarle - 003 Hiring Range $21.25 per hour Emergency/Essential Personnel No EEO Category 3-Technicians Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services. 29 hours or less per week.

Sensitive Position No Job Description

Position Description - User Support Technician

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Position Purpose: Provides first level (Tier I) helpdesk support to college faculty, staff and students who contact the Technology Services helpdesk. Responsible for maintaining the College's computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, and other classroom electronics.

Duties and Responsibilities:

• Serve as the first point of contact for technical support via phone, email, chat, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite.
• Escalate complex issues to appropriate support teams, ensuring clear documentation and communication.
• Maintain accurate records of support requests, resolutions, and asset tracking in the ticketing system.
• Install, configure, and maintain computers, software, and peripheral devices across administrative and instructional areas.
• Provide support for audio-visual equipment in classrooms and meeting spaces, including setup, maintenance, and troubleshooting.
• Support internal and external events across multiple campus locations, including occasional off-hours.
• Assist with onboarding and offboarding processes by preparing and recovering technology assets.
• Participate in lifecycle management of technology, including procurement, surplus, and disposition.
• Create and maintain user documentation, knowledge base articles, and training materials.
• Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback.
• Research and recommend new technology solutions and configurations for college use.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Ability to provide high quality customer service
• Ability to learn and implement new technology solutions
• Use and configuration of computing devices (Laptops, tablets, cell phones, etc)
• Basic knowledge of Various OS's including Windows 10/11, MacOS, and/or iOS
• Basic networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support
• Strong written and verbal communication skills
• Ability to work both independently, as well as part of a larger team
• Ability to lift 50 lbs.
• Ability to scale ladders

Additional Considerations

• Intermediate knowledge of Various OS's including Windows 10/11, MacOS, and/or iOS preferred
• Basic knowledge of scripted installations of operating systems and software to support deployment of faculty/staff and student computer workstations preferred
• CompTIA A+ certification or equivalent preferred
• Demonstrated experience working in a helpdesk environment preferred
• Demonstrated experience working in a higher education environment preferred
• Additional education, preferably in Information Technology or a related field

Operation of a State Vehicle No Supervises Employees No Required Travel

minimal

Posting Detail Information

Posting Number WGE_3406P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/27/2026 Job Close Date 09/10/2026 Open Until Filled Agency Website pvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/100493

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Unofficial Transcripts
• Alternative Hiring Process Letter