User Support Technician

GTT

San Diego, CA

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JOB DETAILS

SALARY

$30–$30 Per Hour

SKILLS

Apple iPad, Apple iPhone, Customer Relations, Customer Support/Service, Dell Computers, Dental Insurance, Desktop Administration, E Programming Language, Help Desk, Identify Issues, Laptop Hardware, Laptop PC, Matrix Management, Peripheral Hardware, Printers, Retirement Funds, Systems Administration/Management, Telephone Skills, Vision Plan

LOCATION

San Diego, CA

POSTED

30+ days ago

Description:
INTAKE NOTES:

Target Start date is ASAP
Must be onsite
Pay Rate: $**/hr
Extension possible
Monday – Friday 8am to 5pm

Skillset Matrix Manager Notes
Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange

What does a typical day look like? (daily tasks) Answer help desk phone calls
Route help desk tickets to appropriate technicians or support groups
Provide on the spot troubleshooting as time allows
Provide support through online chat system
Provide walk up support
Provide local support for the following systems (installation, upgrades, troubleshooting)

Preferred background/prior work experience? 1-2 years experience.

Priority soft skills Highter than average personable skills as the user will be internally customer facing.

IS Helpdesk support on rotating basis with some after-hours coverage - Answer help desk phone calls - Route help desk tickets to appropriate technicians - Provide on the spot troubleshooting as time allows - Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software o Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory

Benefits:

User Support Technician

GTT

San Diego, CA

About the Company

GTT

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