Cellular Telephone, Communication Skills, Customer Support/Service, Emergency Services, Entertainment and Media, Lift/Move 20 Pounds, Music, Performing Arts, Power Amplifier, Presentation/Verbal Skills, Regulations, Sales, Sports, Writing Skills
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview:
An Usher is a vital member of the Arena staff as they are involved in direct contact with the public, providing an exceptional level of world-class customer service. As a representative of CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. An usher provides top notch customer service while interacting with every guest. Our ushers are essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment and create lasting experiences and memories.
This role pays an hourly rate of $18.00
Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.
This position will remain open until October 16, 2026.
Responsibilities:
- Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending.
- Identify opportunities to create memorable experiences for guests
- Perform thorough ticket checks and scans to ensure valid access into ticketed areas, providing directions to seats, concessions, restrooms and other arena areas.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
- Assist with crowd management and seating discrepancies, while maintaining clear portals, aisles, and access paths for guests, staff, and emergency services.
- Reports any suspicious activity to supervisors and/or management.
- Monitor assigned areas for guest or building issues.
- Have knowledge of arena layout, emergency exit, policies and regulations, while understanding, retaining, and communicating safety and security measures
- Perform other duties and responsibilities as assigned
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.
Qualifications:
- 70% event availability commitment. Event requirement is subject to change with notice
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills.
- Ability to handle stressful situations
- Previous experience in a customer service-based industry is preferred
- Previous experience within a sports, entertainment, or related field is preferred
- Adhere to all OVG Policies
- Extensive time spent with moderate to loud noises.
- Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
- Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
- Exposure to flashing lights
- Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.