As an Usher in our iconic venues, youll contribute to exceptional guest experiences. Youll verify tickets, direct guests to seating locations, support ancillary sales, provide information, and assist with maintaining a clean facility during and after events. Youll deliver attentive, distraction-free service that enhances the event experience. As the ideal candidate, youll seek opportunities to assist guests, provide confident guidance, and have fun sharing your passion for live entertainment with our fans. Reports to Sr Operations Manager.
Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent. Provide seating directions and guest assistance at points of entry. Monitor seating areas, aisles, and general admissions sections to maintain order and assist guests as needed.
Respond to guest concerns and take corrective action to resolve. Address disruptive guests. Intervene in seating discrepancies, unauthorized activity, etc. Contact leadership if further assistance is required.
Maintain overall cleanliness of the facility, including but not limited to collecting trash before, during, and after shows. Assist with event setup and breakdown of chairs and seating configurations. Operate ancillary sales booths at an outdoor venue, including lawn chair rentals and blanket sales, assist with setup and breakdown. Distribute approved handouts, including show programs, as required per event.
Report any concerns or maintenance items to department and venue management. Support emergency evacuation procedures when necessary by guiding guests and employees to designated locations and coordinate with security or paramedics as needed. Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management. Perform other duties as assigned.