Analysis Skills, Auditing, Billing, Communication Skills, Consulting, Customer/Client Research, Data Entry, Data Quality, Data Sets, Detail Oriented, Microsoft Excel, Organizational Skills, Quality Assurance, Team Lead/Manager, Team Player, Time Management
Job Summary
TEOCO’s Managed Services team is seeking a smart, self-motivated, and collaborative individual to join as a Utility BAN Management Analyst. This role offers an excellent opportunity to gain or expand experience in utility consulting, develop a strong foundation in utility invoice analysis, and build proficiency with industry software tools.
Key Responsibilities
• Set up 500–1,000 new utility billing accounts (BANs) per month within TEOCO’s Bill Trak system
• Accurately populate required account data in accordance with established Operations Guides
• Validate billed site information associated with each new billing account
• Collaborate with multiple stakeholders, including client contacts and vendors, to complete account setup o Contact vendors via phone call and/or email to validate billing.
• Conduct periodic audits of existing BANs to ensure accuracy and completeness of: o Account coding o Site codes o Account status updates (e.g., inactivations, changes)
• Perform research and execute updates based on requests received through client email channels • Maintain data integrity and ensure timely completion of assigned tasks
• Review reports and do quality assurance checks on current Billing Accounts to ensure validity.
Required Skills & Competencies
• Bachelor’s degree or equivalent experience preferred
• Strong attention to detail and organizational skills
• Ability to manage high-volume, repetitive tasks with accuracy
• Effective communication and collaboration skills
• Self-motivated with the ability to work independently and within a team
• Proficiency in Microsoft Excel and general computer applications
Preferred Skills / Tools Knowledge
Experience with data entry, auditing, or utility billing is a plus
Familiarity with utility billing/account structures
Experience working with large datasets or enterprise systems
Problem-solving mindset with strong analytical skills
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TEOCO
TEOCO is the leading provider of Engineering, Assurance and Analytics solutions to communication service providers (CSPs) worldwide. Our solutions provide CSPs with unique insights into business, customer, network and device metrics by harnessing big data analytics. We are a trusted partner to the world’s leading CSPs who rely on our mission-critical solutions.
TEOCO’s product and solutions portfolio includes:
- Business Analytics - Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability. TEOCO touches all aspects of CSP business operations, and provides insights into profitability, margins, roaming, costs, traffic, usage, subscribers, routes and partners.
- RAN Solutions - Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul. TEOCO’s products and solutions are multi-technology and multi-vendor, delivering best-in-class planning, geo-location algorithms and SON capabilities to improve operational efficiencies and reduce total cost of ownership.
- Service Assurance - Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management. Our solutions model and measure network and non-network related data from various perspectives to quickly identify and resolve service and network faults and significantly improve service quality and availability, while reducing operating expenses.
- Device and IoT - Provides device manufacturers with lab and field testing services to ensure mobile and IoT devices meet minimum performance requirements. For network operators, device certification is essential to ensuring subscriber satisfaction. TEOCO operates a state-of-the-art lab to assist manufacturers in the increasingly complex and time-consuming task of device certification.
Since 1995, TEOCO has helped over 300 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.
1,000 to 1,499 employees
Telecommunications Services