Utilities Business Systems Analyst - Customer Systems

Utilities Business Systems Analyst - Customer Systems

Job Level: W2T Consultant

Job Location: Remote

Travel Expectations: 0%

Job Classification: Temporary (W2T)

Join Centric Consulting - A Culture You'll Love

At Centric Consulting, we''''ve cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships.

We are seeking an experienced Business Analyst with deep Energy and Utilities domain expertise, particularly with Customer Service Systems (CSS) and utility billing environments. In this role, you will partner with business, technology, and cross-functional stakeholders to analyze requirements, improve workflows, and support system and process alignment for a utility client.

In this role, you will:

• Gather, analyze, document, and manage functional and non-functional business and user requirements.
• Translate requirements into Business Requirements Documents (BRDs) and support business review and approval.
• Evaluate business needs, identify potential solutions, and surface issues, risks, and dependencies based on a strong understanding of business processes and system capabilities.
• Identify project interdependencies, communicate requirement and scope impacts, and help drive issues to resolution.
• Analyze workflows collaboratively to identify gaps, abnormal processes, and opportunities for improvement.
• Partner with and cross-functional teams to coordinate meetings to review system dependencies, business impacts, and team alignment.

Who You Are:

• 10+ years of Business Analysis experience, including hands-on work with Customer Service Systems (CSS); Customer/1 (C1) experience is preferred.
• Bachelor''''s Degree or equivalent combination of education and professional experience.
• Demonstrated experience working within the utilities industry.
• Strong understanding of CSS and billing processes, with the ability to align system capabilities to business needs.
• Proven experience gathering requirements, documenting business processes, and creating process maps.
• Familiar with Agile and SAFe methodologies.
• Strong stakeholder management, facilitation, and cross-functional communication skills.
• Exceptional analytical, organizational, and problem-solving abilities.
• Ability to work effectively in a remote, collaborative, and cross-functional consulting environment.

Total Rewards:

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren''''t just words we use - it''''s how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.

#LI-Remote