Utility Analyst

State of Maine

Hallowell, Maine

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JOB DETAILS

SALARY

$81,224–$102,107.20

SKILLS

Analysis Skills, Billing, Business Administration, Call Center Management, Communication Skills, Credit and Collections, Maintain Compliance, Operations Management, Policy Development, Presentation/Verbal Skills, Public Administration, Regulations, Resolve Customer Issues, State Government, Trend Analysis, Water Utility, Writing Skills

LOCATION

Hallowell, Maine

POSTED

Today

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Consumer Assistance Division Manager (Utility Analyst)
Job Title: Consumer Assistance Division Manager (Utility Analyst)
Code: YC01
Opening date: May 19, 2026
Closing date: June 02, 2026
Location: Hallowell, Maine (Hybrid Work Schedule Available)
Salary: $81,224-$102,107.20 (Commensurate with experience)

About Us
The Maine Public Utilities Commission is seeking a Manager of the Commission's Consumer Assistance Division. This Division is responsible for administering the Commission's consumer assistance. The selected candidate will be responsible for managing the Division's consumer assistance functions - directly supervising 10 Senior Consumer Assistance Specialists - and will assist the Director with developing policy in the area of consumer assistance.

The Role
This is advanced professional/administrative work in the investigation and regulation of the activities of electric, gas, telephone and water utilities in Maine. The Consumer Assistance Manager is responsible for supervising and coordinating the activities of the Senior Ratepayer Assistance Specialists. These activities include receiving and resolving consumer complaints relating to billing disputes, inadequate service, and rate discrepancies; processing and deciding requests for exemptions submitted by utilities; and analyzing consumer inquiries and complaints to identify trends for use in managing the Division's work, as well as reporting to the Commission. Work may also involve coordinating efforts with Commission staff from other divisions on complex rules, tariffs, etc. to ensure compliance with Commission rules and regulations.

Why This Role is Exciting
Your role as the Consumer Assistance Manager will put you in the middle of critical energy discussions, where your work will have real-world consequences. Your efforts will help ensure the state's energy systems are reliable, sustainable, and affordable for consumers. If you enjoy solving complex problems and digging into the details, this is a great fit.
Minimum Qualifications:
The ideal candidate will have an undergraduate degree from an accredited four-year college or university, preferably in Public or Business Administration or other related field or have at least four years of public service or relevant private sector experience in management and/or consumer assistance. The ideal candidate will also demonstrate mature judgment and excellent writing and oral communication skills. Experience in utility regulation and complaint resolution is desirable.

Preferred Qualifications:
• At least 3 years of relevant experience in utility customer assistance, including but not limited to call center management, complaint resolution, credit and collections, or other related areas.
• Expertise in the management of consumer operations, consumer assistance, or customer communications.
• Or, a four-year degree in public administration, business, communications, or management-related fields (desirable but not required).

How to Apply
Application Instructions:
If you're eager to apply your analytical skills and intellectual curiosity in a meaningful and impactful way, we encourage you to apply! Interested applicants need to apply online by selecting the "Apply for this opening" button. Applicants must upload a cover letter, a current resume, and a professional or academic writing sample. Incomplete applications may not be considered. If you require a paper application, please go to the following link: https://www.maine.gov/bhr/state-jobs/application-process.

Contact Information:
For more information or questions, please contact Tanya M. Lavoie, Maine Public Utilities Commission, at Tanya.M.Lavoie@maine.gov or 207-287-1360.

We look forward to hearing from you!

Benefits of working for the State of Maine No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

About the Company

State of Maine

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