We are always looking for talented, energetic, and hard-working employees that want to serve their community Company name: Capital Region Water Title of position: Billing and Customer Service Manager Position type: Full-time Location: Administrative Offices Join the CReW! We offer competitive compensation, benefits, and opportunities for training and career development. Description of responsibilities: The Billing and Customer Service Manager oversees all billing and customer service operations, ensuring accuracy, compliance, and continuous process improvement. Core duties include conducting billing analysis, managing data import/export activities, and resolving billing discrepancies. The role directs the call center responsible for billing inquiries, service requests, escalated concerns, and implements operational enhancements to improve service delivery. The manager supervises the Assistant Customer Service Manager, oversees treasury functions, coordinates with banking institutions and third‑party billing vendors, and approves customer assistance program applications. The position works closely with the Finance department to reconcile accounts and with the Meter Supervisor to address metering system issues to maintain billing integrity. Required experience:
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How to apply: Careers - Capital Region Water For information on Capital Region Water, including more information on employee benefits and our company culture, visit our website at Home - Capital Region Water Capital Region Water is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Capital Region Water actively promotes a diverse and drug-free workplace. |