Vineyard City is one of Utah's fastest-growing communities, located along the shores of Utah Lake in the heart of Utah County. The City is committed to fiscal responsibility, efficient operations, and exceptional customer service while supporting a growing and thriving community.Job SummaryThe Utility Billing Clerk performs a variety of administrative, financial, and customer service duties supporting the accurate processing of utility transactions and City financial operations. This position manages utility billing processes, payment collection, customer account maintenance, accounts receivable activities, and provides front office administrative support to residents and internal departments.Working under the supervision of the Finance Director, this role serves as an important point of contact for residents while helping ensure the accuracy and integrity of the City's billing systems and financial records.Key ResponsibilitiesUtility Billing & Account ManagementProcess utility applications, payments, and account changes for residential and commercial accountsPrepare and issue utility bills by gathering billing data, entering information, and verifying account accuracyMaintain accurate billing records, customer account information, and utility account updatesProcess new accounts, service transfers, temporary disconnects, shut-offs, and final billing statementsEnsure the integrity and accuracy of utility billing systems and customer recordsMeter Reading & Utility MonitoringComplete monthly meter readings and enter usage data into the billing systemReview account usage and identify irregularities, leaks, defective meters, or unusual consumption patternsPrepare reports for Public Works staff identifying potential meter or service issuesProcess billing adjustments related to incorrect utility bills, meter replacements, appeals, and correctionsCollections & ReceivablesMonitor delinquent utility accounts and notify customers of pending account actionsDevelop payment arrangements and manage account adjustments according to approved agreementsIssue late notices, shut-off notices, and coordinate service changes with Public Works staffInitiate collection procedures for delinquent accounts, including small claims filings when necessaryFinancial Processing & Accounts PayableReceive and process payments including cash, checks, credit cards, ACH payments, and miscellaneous City paymentsPerform daily reconciliation of receipts and prepare bank depositsAllocate receipts and expenditures to proper accounts within financial systemsAssist with accounts payable duties, including invoice coding and expense entry when neededCustomer Service & Administrative SupportServe as front office support by answering incoming calls and assisting walk-in customersRespond to resident questions regarding utility services, billing, payment options, and City operationsResolve customer account concerns and provide payment solutions within City policy guidelinesProcess business licenses and renewals as neededCompose correspondence, maintain records, scan documents, file records, and support daily office operationsProvide receptionist and general administrative support, including occasional assistance with library operationsRequired QualificationsEducation & ExperienceHigh school diploma or equivalentAdditional coursework in bookkeeping, accounting, or related field preferredTwo (2) years of progressively responsible experience in billing, collections, bookkeeping, customer accounts, or related financial servicesOR an equivalent combination of education and experienceKnowledge, Skills & AbilitiesKnowledge of:Basic bookkeeping standards and accounting principlesUtility billing and collection proceduresCustomer service and public relations practicesGeneral office procedures and document managementComputer accounting systems, spreadsheets, and database managementBasic mathematics and financial transaction processingMeter reading systems and utility rate structuresSkills in:Computer operation and accurate data entryOrganization and time managementCustomer communication and conflict resolutionManaging confidential financial and customer informationProcessing financial transactions accurately and efficientlyAbility to:Implement rate changes and verify billing accuracyAnalyze billing problems and implement solutionsCommunicate effectively with residents and coworkersPerform mathematical calculations accuratelyAdapt to changing software systems and office technologyBuild positive working relationships with staff and the publicMaintain confidentiality with sensitive financial informationPreferred QualificationsKeyboarding and 10-key proficiencyBilingual in English and Spanish preferredCompensation & BenefitsSalary range: $18.91 – $23.64 per hour (DOE)Comprehensive benefits package including health insurance, retirement benefits through Utah Retirement Systems (URS), paid holidays, vacation, and sick leaveWork EnvironmentThis position operates primarily in a professional office setting with standard climate controls. Duties include sitting, standing, walking, filing, computer work, customer interaction, and frequent communication. Work requires attention to detail, accuracy in financial processing, and strong problem-solving skills.Why You'll Love Working HereOpportunity to serve residents in a highly visible customer service roleGain valuable municipal finance and utility billing experienceWork within a collaborative and supportive team environmentBuild a career with one of Utah's fastest-growing communitiesCompetitive benefits and long-term career growth opportunitiesAdditional InformationThis position works under the supervision of the Finance Director. The City provides reasonable accommodations throughout the hiring process.Equal Opportunity StatementVineyard City is an Equal Opportunity Employer.#J-18808-Ljbffr