Utility Billing Clerk

Department: Utility Billing

Pay Range: $15.00 - $21.12

Direct Supervisor: Utility Billing Supervisor

Experience Required: 3 years of general office/clerical work experience is required.

Minimum Education Requirements: High school diploma/GED

Supervisory Responsibility: None

Primary Work Location: Office environment

Physical requirements: Must be able to sit for 4 hours.

Certification: Possession of a valid driver’s license and must be bondable.

Job Summary: The Utility Billing Clerk is responsible for technical/clerical position requiring the operation of a computer for a variety of functions to include utility billing and cashier. Work requires the exercise of discretion and is performed with considerable independence within the framework of established policies.

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential duties:

1. Collect and process payment from customers over the counter, through the mail, and from other collection sites.
2. Make courtesy phone calls to customers for abnormal meter readings.
3. Establish new customer accounts.
4. Prepare work orders for service connections, disconnects, and meter problems.
5. Communicate with citizens and other City employees the necessary information regarding service, complaints, and other concerns.
6. Perform a variety of clerical duties.
7. Communicate closely with other City Departments and the Public.
8. Perform data input on cycle billing, meter changes, and files maintenance.
9. Post readings into the computer and make changes as are necessary to correct accounts.
10. Prepare an assortment of printouts as necessary for the City. Such reports include utility cutoffs, meter changes, and data analysis.
11. Perform related tasks as required.

Essential Functions, Qualifications, Knowledge, Skills, and Abilities (KSA’s) for Employment

An employee in this class must have the following knowledge, skills, and abilities upon application:

Knowledge

• Proper public and telephone etiquette concerning complaints and the receipt of money.
• Modern office procedures and account posting procedures.

Skills

• Handle stress effectively without it interfering with performance.
• Organize, set priorities, and exercise sound independent judgment within areas of responsibility.
• Communicate clearly and effectively, both orally and in writing.

Abilities

• Interpret and relay instructions and directions.
• Transfer information accurately in writing.
• Accurately handle large sums of money.
• Establish and maintain highly effective working relationships with other employees and the public.