Utility Billing- Customer Service Representative (Full-Time & Part-Time)

Utility Billing- Customer Service Representative (Full-Time & Part-Time)

Salary

$20.00 - $23.75 Hourly

Location

Finance Department, Round Rock, TX

Job Type

Full-Time

Job Number

201802198

Department

Finance - Utility Billing

Opening Date

06/23/2026

Closing Date

7/7/2026 11:59 PM Central

• Description
• Benefits
• Questions

Description

The City of Round Rock is seeking dedicated and customer-focused individuals to join our Utility Billing team as Customer Service Representatives. Under general supervision, the Customer Service Representative provides information and accurately answers questions pertaining to city utility accounts. We are recruiting for both full-time and part-time vacancies, each playing a key role in delivering exceptional service to our residents and supporting the City's utility operations.

Position Schedules:

• Full-Time: Monday-Friday, 8:00 a.m.-5:00 p.m.

• Part-Time: Monday-Friday, 11:00 a.m.-3:00 p.m. (hours subject to change based on business needs)

Posted range is the starting salary. Pay rate offered is based on experience.

Examples of Duties

• Responsible for payment processing by posting customer payments accurately; balances totals and posts to correct transaction codes; maintains and reconciles cash drawer; processes checks, cash, money orders, and credit card transactions; Scans check payments/work orders into electronic document imaging system.
• Completes clerical duties by writing up adjustments for penalty removal and payment correction; drafts/composes various correspondences; notates and enters all information pertaining to customer interactions, including payment and field service actions for customer note history.
• Provides excellent customer service by greeting customers and completing all customer interactions promptly and efficiently with an effort to achieve customer satisfaction; answers routine and complex billing questions; responds to customer inquires regarding leaks, sewer-averaging, special circumstances, and erroneous billing; reviews past due accounts interprets ordinances; assists team members with questions and issues; maintains knowledge of policies; researches policies questioned by customers and provides accurate, timely responses.
• Responds to large volume of phone calls, assisting customers with questions regarding billing, city regulations-procedures, internal office guidelines, customer portal questions, customer portal access questions; requests for new, final and/or transferring services and public inquiries.
• Responsible for specific assigned tasks as needed for: processing service applications, penalty processing, drafting posting, generating cutoff notices, return mail, proofing weekly billing, check conversion processing, researching customer portal issues and coordinating website updates on a daily/weekly or as needed basis.

Experience and Training

• High School Diploma or GED equivalent.
• Minimum one (1) year heavy customer service and cash handling experience in a retail, utility or similar environment.
• Bilingual preferred.

Certificates and Licenses Required

• Technical knowledge of basic computer software and ability to assist others with basic system access.

2026 CITY OF ROUND ROCK EMPLOYEE BENEFITS OVERVIEW

At the City of Round Rock, our employees drive our success. We believe serving the community starts with taking care of our employees. We're committed to offering competitive and comprehensive benefits that not only protect your health and financial future but also help you thrive both professionally and personally.

Health & Medical Coverage

Robust Medical Plans: Comprehensive in-network coverage, 100% covered preventive care, and competitive deductibles and out-of-pocket maximums. The City invests in employee well-being by paying a significant share of premiums and providing subsidies for dependent coverage.

No-Cost, On-Site Primary Care Health Clinic: Free primary care visits at RockCare for employees and eligible dependents, ensuring convenient, quality care.

Dental and Vision Benefits

Dental Plan: Low copays and in-network savings for exams, cleanings, fillings, and major dental procedures.

Vision Plan: Affordable vision coverage with benefits for exams, eyewear, and contact lens services-ensuring you see clearly every day.

Leave Benefits

Paid Parental Leave: Bond with your newest family member through paid parental leave that supports work-life balance when it matters most.

Generous Vacation and Sick Leave Accruals: Accrue 120 hours of vacation leave and 96 hours of sick leave in year one!

Personal Leave: Full-time exempt employees enjoy 40 hours of personal leave a year.

12 Paid City Holidays: A holiday schedule designed for rest, recharge, and time with family and friends.

Life, Disability, and Supplemental Insurance

Life & AD&D Insurance: Basic life insurance provided at no cost with optional voluntary coverage available to ensure your family's security.

Disability Coverage: Short- and Long-Term Disability plans protect your income in the event of illness or injury.

Supplemental Benefits: Accident, Critical Illness, and Hospital Gap insurance help cover unexpected costs, easing financial stress during tough times.

Flexible Spendings, Retirement & Savings

Flexible Spending Accounts (FSAs): Pre-tax options for health care and dependent care expenses that help you manage out-of-pocket costs.

2:1 Match on Texas Municipal Retirement System (TMRS) Retirement Pension: Secure your future with our TMRS retirement plan-your savings grow twice as fast! You contribute 7% of your pre-tax gross salary to an account that earns at least 5% interest every year. At retirement, the City matches your TMRS account 2:1 and also provides a supplement death benefit.

457(b) Deferred Compensation Plans: Boost your financial goals by deferring some of your pre-tax income and investing it for growth.

Tuition Assistance: Support for further education and career development.

Balancing Work and Life

Employee Assistance Program (EAP): Access free, confidential counseling services for personal or work-related challenges.

Legal & ID Theft Protection: Enjoy peace of mind with affordable legal assistance and identity theft protection for life's unexpected challenges.

Pet Insurance: Keep your furry family members healthy with optional pet insurance that helps cover vet costs.

Wellness Benefits:

Free 24/7 gym access with showers, lockers, and modern equipment.

Free Round Rock Public Library card with access to LinkedIn Learning training.

Free Yoga and Strength/Conditioning classes.

Free or discounted memberships to local recreation centers and access to community resources.

Free pool passes (excluding RockNRiver).

Free access to training courses, online and in-person.

And so much more!

Visit our benefits website or look at our benefits guide to learn more!

01

We are recruiting for both fulltime and part-time vacancies. Please indicate which position you are interested in.

• Fulltime
• Part-Time
• Both Fulltime and Part-Time

02

Which of the following best describes your education?

• Less than High School
• High School Diploma or GED
• Some college; less than an Associates degree
• Associates Degree
• Bachelors Degree or higher

03

How many years of experience do you have with heavy customer service and cash handling experience in a retail, utility or similar environment?

• None
• Less than one (1) year.
• More than one (1) year.

04

Do you have technical knowledge of basic computer software and ability to assist others with basic system access.

• Yes
• No

05

Are you bilingual? If so, indicate the languages below. If not, indicate with "N/A".

Required Question

Employer City of Round Rock

Address 231 E. Main Street

Suite 100

Round Rock, Texas, 78664

Phone 512-218-6641

Website http://www.roundrocktexas.gov