Utility Billing Services Supervisor

Job Description

NATURE OF WORK

The Utility Services & Billing Supervisor provides oversight and supervision of the city’s Utility Services & Billing Unit, which includes the billing and collection of utility accounts, and other miscellaneous city fees. This unit is also the forward-facing unit of the city which meets with customers on a daily basis; therefore, customer service and support is an essential activity of this group. The supervisor oversees this unit ensuring accurate and timely billing of customer accounts, recording of payments received, completion of reconciliation reports, and other accounting-related duties are assigned and required. Also, the supervisor sets the tone for a courteous and professional response to citizen and customer questions, concerns, and issues.

EXAMPLES OF DUTIES

• Supervises the utility billing/customer service staff, which is responsible for billing and collecting a significant percentage of the city’s revenue.
• Train, supervise, counsel, and assign tasks to staff related to billing, collecting, and resolving issues.
• Oversee the monthly billing reports, reconciliations, adjustments, write-offs and reporting, deposits, and other regularly scheduled reports assigned by the Finance Director.
• Act as point person for MUNIS upgrades and training, including but not limited to Tyler Cashiering, self-serve website management, and related reporting modules.
• Approve as appropriate leak adjustments, credit bureau write-offs, adjustments to individual bills as appropriate, Lynn Haven Bayou Park grant write-offs, and other similar matters.
• Submit appropriate requisitions, check requests, and work orders.
• Collect and reconcile meter change-out reports.
• Act as point of contact with vendor Arista to coordinate bill flyers and other required publications.
• Supervise disconnect processing.
• Oversee and ensure weekly/monthly/annual reporting is completed and accurate.
• Review and prep AMI readings for billing.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and understanding of local, state and federal regulations and permitting.
• Knowledge of modern principles, practices, equipment and facilities of municipal public utilities systems.
• Knowledge of billing techniques and procedures.
• Display leadership and critical thinking skills.
• Display skills with a variety of office equipment, including but not limited to computers, printers, calculators, copy machines, fax machines, scanners, multi-line telephone systems, and other related equipment.
• Display skills in grasping and understanding complex fund accounting and mathematical principles, set-up and use of complicated spreadsheets, and other higher processes.
• Ability to speak clearly, concisely, and appropriately to staff and customers.
• Ability to prepare effective written communication.
• Ability to work in a team environment and to establish and maintain effective working relationships with city officials, leadership staff, and line employees.
• Ability to sit for extended periods of time, read computer screens, type, and listen and hear.
• Ability to complete basic mathematic functions such as add, subtract, multiply, divide, use and understand decimals, and calculate percentages.
• Ability to deal with mental demands such as deadlines, personnel matters and work emergencies.
• Ability to work under stress, be tactful and effectively interact with others.
• Ability to understand policies and procedures, and to follow them.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in accounting, business, or related field. An associate’s degree will be considered if the candidate has at least five (5) years of utility billing, customer service, or other related work experience.
• At least seven (7) of related work experience, of which four (4) years are at a supervisory level.
• Valid Florida Driver's License. 

Company Description

The City of Lynn Haven, Florida, is a thriving and fast-growing community located in the heart of Bay County along the beautiful Emerald Coast. With a population of approximately 22,000 residents, Lynn Haven is recognized for its strong sense of community, family-friendly atmosphere, and commitment to excellence in public service. The City provides a full range of municipal services—including public safety (i.e., Police and Fire Departments), utilities, parks and recreation, public works, and community development—while fostering a culture of transparency, accountability, and innovation. Guided by a Commission–Manager form of government, Lynn Haven is dedicated to preserving its rich history, supporting sustainable growth, and ensuring a high quality of life for all who live, work, and visit here.

The City of Lynn Haven is an EEO/AA Employer and a Drug-free Workplace.

Benefits

The City of Lynn Haven offers a competitive, robust benefits plan, with the City covering 100% of the cost of various benefits to include MDLive, Life and Accidental Death and Dismemberment Insurance, and Long-term Disability.  In addition, the employee may opt to add additional insurance.  A list of all available benefits is as follows:

• MDLive - Virtual Medical Care (provided by the City)
• $50,000 of Life & $50,000 of Accidental Death and Dismemberment Insurance (provided by the City)
• Long-term Disability Insurance (provided by the City)
• Virtual medical coverage (provided by the City)
• Major Medical Insurance (Florida Blue-Blue Options)
• Dental Insurance (Florida Combined Life)
• Vision Insurance (MetLife VSP)
• Short-term Disability Insurance
• Supplemental Life Insurance Options
• Critical Illness and Accidental Insurance Options
• Flexible Spending Account

Employees also earn Paid Time Off (PTO), Personal Paid Time Off (PPTO), 13 Paid Holidays, as well as time off for jury duty, bereavement, and military leave.

The City also provides a DEFINED BENEFIT PENSION PLAN, including a Deferred Retirement Option Plan (DROP).  

Application Deadline, July 20, 2026

Applications are due no later than 5:00 PM (CT) on Monday, July 20, 2026.