An exciting opportunity is available for a Utility Clerk in the Ozark, AL area. This role is ideal for someone with strong customer service skills and experience handling cash transactions. The Utility Clerk will assist customers, process payments, and support billing operations while ensuring accurate recordkeeping.
Pay: $15.00 per hour Schedule: Monday – Friday, 7:00 AM – 4:00 PM
Key Responsibilities
Provide customer service by answering questions and processing requests related to municipal services in person or by phone.
Accept and process payments including cash, checks, credit cards, vouchers, and other negotiable instruments for account deposits and bill payments.
Issue receipts and ensure accurate documentation of all transactions.
Assist customers by providing information, resolving concerns, and explaining policies or procedures.
Balance daily cash receipts and reconcile payments with register tapes and records.
Prepare form letters, maintain records, and compile reports or lists as needed.
Initiate work orders for service connections and disconnections.
Calculate applicable fees and charges and complete required paperwork.
Provide support to the billing department as needed.
Maintain a clean and organized customer service area.
Utilize computer systems for daily tasks and recordkeeping.
Qualifications
Prior experience handling cash transactions is required.
At least 1 year of experience in payment collection, clerical accounting, or a general office environment.
Strong basic math skills with the ability to quickly and accurately add, subtract, multiply, and divide.
Ability to process and count cash accurately.
Good decision-making skills and the ability to follow established policies and procedures.
Strong problem-solving abilities.
Comfortable working with computers and office systems.
Previous teller experience is a plus.
Personnel Resources is an Equal Opportunity Employer.
#CL
Numbers & Facts
Location
Ozark, AL
Skills
Accountingunmatched
Billingunmatched
Computer Systemsunmatched
Credit Cardsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Mathematicsunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Reconciliationunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
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