Utility Key Account Relationship Manager
Salary
$122,096.00 - $171,953.60 Annually
Location
Tacoma, WA
Job Type
Non-Classified
Job Number
P0010-26
Department
Customer Experience & External Affairs
Division
TPU External Affairs
Opening Date
07/24/2026
Closing Date
8/7/2026 5:00 PM Pacific
Position Description
Tacoma Public Utilities (TPU) is seeking a relationship-driven, strategic Key Account Relationship Manager to serve as the primary business partner for some of our largest commercial, industrial, and institutional customers. In this highly visible role, youll work across Tacoma Power, Tacoma Water, Tacoma Rail, Customer Services, and City departments to deliver exceptional customer service, develop long-term account strategies, and support initiatives that strengthen our community and local economy.
As a trusted advisor, youll help provide key account customers with solutions that meet evolving business needs, coordinate major projects, process improvements and infrastructure planning, present conservation and sustainability programs, and coordinate communications with internal teams and departments. This position is ideal for someone who thrives on building strong partnerships, solving complex challenges, and collaborating across organizations to create outstanding customer experiences.
This position is on call 24/7 to manage supply issues for their assigned key accounts and may be required to work evening and weekend hours in addition to their regular work hours.
If youre a strategic relationship manager with strong business acumen, exceptional communication skills, and a passion for public service, we encourage you to apply.
Primary Responsibilities:
Qualifications
Minimum Education*
Bachelors degree in business or public administration, marketing, energy management, planning or related field
Minimum Experience*
4 years of experience in commercial/industrial or residential energy services development, marketing, delivery or management
Licensing, Certifications and Other Requirements
State of Washington Drivers License
Complete and maintain:
Selection Process & Supplemental Information
City of Tacoma Commitment to Diversity and Inclusion
At the City of Tacoma, were on a mission to make our workforce as diverse and inclusive as the community we serve. Were committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.
The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you're passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.
Apply
Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.
Compensation & Benefits
Pay Details:
Hourly Rate: $58.70- $82.67
Annual Salary: $122,096.00- $171,953.60
Employee Benefits | City of Tacoma
Get Assistance
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.
For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.
Communication with the City of Tacoma
We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees Retirement System. Information on the Tacoma Employees Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
01
Do you have an equivalent combination to a bachelors degree in business or public administration, marketing, energy management, planning or related field AND 4 years of experience in commercial/industrial or residential energy services development, marketing, delivery or management? *Relevant education and experience may substitute for one another on a year-for-year basis.
02
Describe your experience presenting information or communicating with executives, business leaders, or other high-level stakeholders. What types of information did you present?
03
Describe your experience managing strategic relationships with commercial, industrial, institutional, or government customers. What types of accounts did you manage, and what was your role?
04
Describe your experience developing long-term customer account strategies or business plans. How did you identify customer needs and measure success?
05
One of the Citys Principles that guides us is Equity. Describe what equity means to you and describe any experience you have working with diverse groups of people.
06
Please tell us how you learned about this job opening.
07
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question
Employer City of Tacoma
Address Human Resources Department
747 Market Street
Tacoma, Washington, 98402-3764
Phone 253-591-5400
Website http://www.tacoma.gov