UTILITY PROGRAM RELATIONS LIAISON, LEAD (CLASS CODE 3462)

UTILITY PROGRAM RELATIONS LIAISON, LEAD (CLASS CODE 3462)

Salary: $56,488.00 Annually Location: New Orleans, LA Job Type: Probationary Job Number: 11481/3462 Department: Sewerage and Water Board of New Orleans Opening Date: 02/27/2026 Closing Date: Continuous

Benefits --------

• Lead level, administrative, field, and some supervisory work performing a variety of technical duties related to the Board's Water Program Division
• Responding to, evaluating, identifying root cause, and resolving service inquiries both in the field as well as through normal communication channels
• Serving as the first point of contact for individual customer inquiries related to Advanced Metering Infrastructure (AMI), the Backflow Prevention Program, the Lead Service Line Replacement (LSLR) Program, and other SWBNO field work being conducted by internal crews or contractors performing other capital works
• Direct communication with customers, coordination of outreach efforts, and ensuring a positive customer experience while addressing concerns and questions about these critical utility programs; and related work as required.

MINIMUM QUALIFICATIONS

• Possession of a valid drivers license
• *High school diploma or GED equivalent
• *Seven (7) years of utility customer service experience in a public works area such as electricity, gas, cable, phone, water service utility or closely related field
• Note: A Bachelor's Degree may substitute for 4 years of required experience. An Associate's Degree may be substituted for 2 years of required experience.
• Prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.
• NOTE: Domicile requirements are currently waived for the purpose of application. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the citys residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

EXAMINATION INFORMATION

• Kind of Examination: A rating of training and experience, weighted 100%.
• All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.
• This is an original entrance examination.

GENERAL INFORMATION

• The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry.
• Requests for alternate format or accommodations should be directed to Shana Parker at (504) 658-3516 or TTY/VOICE at (504) 586-4475 or (504) 658-4020.
• Domicile requirements for employment: Domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision. Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

BACKGROUND CHECK

• The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.

APPLICATIONS

• Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement.

WORKING TEST PERIOD

• Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.

SUBSTANCE ABUSE TESTING

• The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare, and/or safety of the public, co-workers, and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period.

MEDICAL EXAMINATION

• A medical examination is required for all original entrance probationary appointments to active classifications, and may be required for re-employment, promotions, and/or transfers.

GOOD MORAL CHARACTER

• Good moral character is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine, and other penalties.

IMPORTANT

• Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.

VETERANS PREFERENCE

• On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses, and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.

HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED)

• High school diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).

ACCREDITED COLLEGES AND UNIVERSITIES

• An accredited college or university is an institution that is accredited as a college or university by an organization that is recognized by the USDE (United States Department of Education). College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service.

EXPERIENCE

• Applicants will not receive credit for unpaid work unless specified on the job announcement. Partial credit only will be given for related part-time employment. Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related. Experience credit will be granted for related provisional appointments (internal applicants).

PROFESSIONAL ADMINISTRATIVE EXPERIENCE

• The Civil Service Department defines this experience as experience gained in a position that required a Bachelors Degree upon entrance.

OFFERS OF EMPLOYMENT OR PROMOTION

• Prior to appointment, the hiring agency is required to verify education, drivers license, and/or professional licenses/certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.

SEWERAGE AND WATER BOARD BENEFITS

• The Sewerage and Water Board of New Orleans offers a wide variety of competitive benefits. Information on these benefits can be found here.

SUPPLEMENTAL QUESTIONS

• The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to show that you have read and understand this statement.

1. Do you have a High School Diploma or a GED? Yes No

2. If you have a High School Diploma or GED, please provide the date the Diploma or GED was awarded, and the name of the School or Department of Education that issued it. If you do not have a High School Diploma or GED, type in "N/A".

3. Do you have an Associate's Degree from an accredited college or university? Yes No

4. If you have an Associate's Degree from an accredited college or university, you must provide the following information: a. the name of the institute that issued the degree, b. your college major, and c. date of graduation (month and year). Failure to provide this information will result in the disqualification of your application for this position. If you do not have an Associate's Degree type N/A.

5. Do you have a Bachelors Degree from an accredited college or university? Yes No

6. If you have a Bachelors Degree from an accredited college or university, you must provide the following information: a. the name of the institute that issued the degree, b. your college major, and c. date of graduation (month and year). Failure to provide this information will result in the disqualification of your application for this position. If you do not have a Bachelors Degree type N/A.

7. High School and College Diplomas from foreign countries will