UTILITY PROGRAM RELATIONS SUPERVISOR (CLASS CODE 3463)

UTILITY PROGRAM RELATIONS SUPERVISOR (CLASS CODE 3463)

Salary: $74,242.00 Annually Location: New Orleans, LA Job Type: Probationary Job Number: 11482/3463 Department: Sewerage and Water Board of New Orleans Opening Date: 02/27/2026 Closing Date: Continuous

Benefits --------

• Kind of Work: Responsible supervisory and technical work in assigning, coordinating, participating in, and leading activities of utility program specific communications plans for the Deputy General Superintendent of Water Programs.
• Work includes training and directing staff, communicating with individual customers as well as larger commercial entities, creating communications plans with specific terms and durations depending on the program, and coordinating efforts across Board and City departments to ensure effective and complete communication; and related work as required.

Minimum Qualifications --------------------

• Possession of a valid drivers license.
• A Bachelors Degree from an accredited college or university.
• Five (5) years of experience in call center, customer service center or performing related customer service functions including one year experience in a management or supervisory capacity.

Note: Prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

Domicile Requirements ---------------------

• Domicile requirements are currently waived for the purpose of application.
• Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days.
• Employees hired under this waiver remain exempt from the citys residency requirement for the duration of their employment at the Sewerage and Water Board.

Kind of Examination -------------------

• A rating of training and experience, weighted 100%.
• All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.
• This is an original entrance examination.

General Information ------------------

• The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry.
• Requests for alternate format or accommodations should be directed to Shana Parker at (504) 658-3516 or TTY/VOICE at (504) 586-4475 or (504) 658-4020.

Application Instructions ----------------------

• Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement.
• All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement.

Background Check ----------------

• The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicants criminal history.
• If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.

Veterans Preference -------------------

• On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form.

Application Requirements ----------------------

• High School diploma and General Equivalency Diploma (GED) must be issued by a state Department of Education or an institution recognized by a state Department of Education.
• Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education are not acceptable.
• High School diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service.
• A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).

Experience Requirements ---------------------

• Applicants will not receive credit for unpaid work unless specified on the job announcement.
• Partial credit only will be given for related part-time employment.
• Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related.
• Experience credit will be granted for related provisional appointments (internal applicants).

Professional Administrative Experience -----------------------------------

• The Civil Service Department defines this experience as experience gained in a position that required a Bachelors Degree upon entrance.

Offers of Employment or Promotion ---------------------------------

• Prior to appointment, the hiring agency is required to verify all credentials used to qualify for this classification.
• If you are selected for hire, prior to your start date in this classification, you will be required to submit to the hiring agency proof of your Bachelors Degree and/or official transcript and proof of your valid drivers license.
• Failure to submit your credentials to the hiring agency prior to your start date will disqualify you for employment in this classification.

Supplemental Questions ----------------------

1. This position requires a valid drivers license. Please select the option that best describes your current drivers license:

   • I have a drivers license from the State of Louisiana.
   • I have a drivers license issued from a state other than Louisiana.
   • I do not have a current drivers license.

2. Do you have a Bachelors Degree from an accredited college or university?

   • Yes
   • No

3. If you have a Bachelors Degree from an accredited college or university, you must provide the following information:

   • a. the name of the institute that issued the degree
   • b. your college major
   • c. date of graduation (month and year)
   • Failure to provide this information will result in the disqualification of your application for this position. If you do not have a Bachelors Degree type N/A.

4. High School and College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org). Please check "yes" to show that you have read and understand this statement.

   • Yes
   • No

5. Prior to appointment, the hiring agency must verify all credentials used to qualify for this classification. If you are selected for hire, prior to your start date in this classification, you will be required to submit to the hiring agency proof of your Bachelors Degree and/or official transcript and proof of your valid drivers license. Failure to submit your credentials to the hiring agency prior to your start date will disqualify you for employment in this classification. Please check yes to show that you have read and understand this statement.

   • Yes
   • No

6. How many months and/or years of experience do you have in a call center, customer service center or performing related customer service functions?

   • None
   • Less than 6 months
   • 6 months to less than 1 year
   • 1 year to less than 2 years
   • 2 years to less than 3 years
   • 3 years to less than 4 years
   • 4 years to less than 5 years
   • 5 years to less than 6 years
   • 6 years to less than 7 years
   • 7 years to less than 8 years
   • 8 years to less than 9 years
   • 9 years to less than 10 years
   • 10 years or more

7. Describe all your full-time water paid work experience in call center, customer service center or performing related customer service functions. Your description must include where this experience was obtained, the dates the work was performed, and a brief description of the work performed. Failure to describe your experience in detail could result in disqualification for this position. If you do not have this type of experience, type in "None".

8. How many months and/or years of experience do you have in call center, customer service center or performing related customer service functions in a management or supervisory capacity?

   • None
   • Six months or less
   • Six months to a year
   • Less than two years
   • Two years or more
   • Three years or more
   • Four years or more
   • Five Years or more
   • Six Years or more
   • Seven years or more
   • Eight years or more
   • Nine years or more
   • Ten years or more

9. Describe all your full-time management or supervisory experience in call center, customer service center or performing related customer service functions? Your description must include where this experience was obtained, the dates the work was performed, a brief description of the supervisory and/or management duties performed, and the number and titles of employees you managed and/or supervised. Failure to describe your experience in detail could result in disqualification for this position. If you do not have this type of experience, type in "None".

10. If you were referred by a City of New Orleans employee, please list his or her name. Please list one name only. If you were NOT referred by a City of New Orleans employee, please type "N/A".

11. Employer: City of New Orleans Address: 1340 Poydras Street Suite 900 New Orleans, Louisiana, 70112 Phone: (504) 658-3500 Website: http://www.nola.gov/home/