Note: Candidate can live anywhere within the Carolinas West region and will work remote most of the time.
Job Description:
The position will support both Carolinas West and Carolinas East. the position will support all Vegetation Management operations in the Carolinas. Transmission Vegetation Management and Distribution Vegetation Management.
This position is responsible for developing and implementing the necessary infrastructure to efficiently process and secure project related documentation (i.e. vendor documents, construction documents, quality records and vital business records) and in developing and implementing cost-effective solutions for project information management.
This person is also responsible to coordinate and oversee the assembly, reproduction, revision control and submission for archival of construction work packages. These packages are inclusive of the work orders, drawings and procedures applicable to the construction work tasks.
Responsibilities: This position reports to the Vegetation Management Director and supports the VM Program by the successful execution of the following:
Creates and sends reports to VM and Supplier leadership on defined cadences - 10-day goal, after hour call out, Fastrack scores and verbatims, customer tickets and Ops request, circuit maintenance audit, reactive QA, customer resolution tool, customer experience performance metrics, and customer work orders exceeding 10 business days
Weekly crew tracking for VM and DCC
2nd approver on VM Supplier invoices, max amount at the discretion of the director, additional invoice assistance as needed
Monitors work plan to ensure timely work order completion
Updates ARCOS call out as needed
Creates & schedules VM Planned outages
Monitors and tracks customer complaints
HClientard Tree refusal letter facilitation and storage
Tracks computer-based training compliance
Assists with on/off boarding of suppliers as needed
Order supplies and develop job aids as needed
May also include additional jurisdictional responsibilities such as sending request for public notices, acquiring DOT permits, monitoring customer phone line and taking follow-up actions to ensure resolution, creating PDF maps, etc.
Required Qualifications:
High School Diploma/GED
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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