Utilization Management Systems Trainer

Dignity Health

Bakersfield, CA(remote)

JOB DETAILS
SALARY
$36–$49.07 Per Hour
LOCATION
Bakersfield, CA
POSTED
30+ days ago
Responsibilities


*This position is remote, but will be expected to work PST business hours.


Position Summary:


The Utilization Management (UM) Trainer (Technical and Systems Focus) will be responsible for designing, delivering, and evaluating training programs focused on the technical workflows and compliance requirements of the managed care platforms. This position will work directly with the UM team to ensure staff are proficient in the technical aspects of the platform and how these workflows tie to operational and regulatory compliance. The trainer will be instrumental in facilitating the system's efficient use, ensuring proper documentation and data integrity, and supporting compliance within the platform.


Responsibilities may include:


1. Training Design and Delivery:


- Develop and deliver customized training programs on the technical workflows of the managed care platform, with an emphasis on compliance.


- Collaborate with the UM leadership to ensure that training materials are tailored to the needs of the team and align with operational goals and compliance standards.


- Facilitate live training sessions, webinars, and e-learning modules to equip UM staff with the skills to effectively use the system while adhering to compliance standards.


2. Compliance and System Proficiency:


- Ensure that all UM staff are proficient in the technical workflows of the platform, including documentation practices that align with regulatory standards.


- Partner with the delegation management and system level compliance teams to ensure that all workflows are understood in the context of meeting legal and regulatory guidelines.


- Provide guidance on how UM staff can use platform fields and modules to comply with regulations, such as documenting authorization details and clinical data.


3. Documentation and Platform Utilization:


- Train UM staff on the proper use of fields and documentation processes within the managed care platform to ensure that data is captured accurately and complies with regulatory standards.


- Collaborate with systems ops, IT and delegation mgmt / system compliance teams to keep training content aligned with updates and improvements.


4. Ongoing Evaluation and Feedback:


- Track and evaluate the effectiveness of the training programs, with a focus on compliance and system proficiency.


- Offer continuous feedback to UM staff regarding their performance and documentation quality, adjusting training programs based on results.


- Identify gaps in training and work with leadership to address areas where additional support is needed.


5. Collaboration and Support:


- Partner directly with the UM team to tailor the training programs and workflows to the team’s specific needs.


- Act as a point of contact for troubleshooting issues, providing technical support and addressing questions related to system usage or compliance.


Qualifications


Minimum Qualifications:


- Minimum of 5 years experience in Utilization Management or related managed care functions.

- Minimum of 5 years prior verifiable experience in training and development in the healthcare or managed care industry, specifically in systems training.

- Bachelor’s degree in Business, Healthcare Administration, IT, or a related field. Equivalent experience in training or technical systems support may be considered in lieu of a degree.

- Familiarity with managed care systems and documentation processes.

- Ability to train on complex technical systems and assist staff in using the system efficiently.

- Strong Knowledge of utilization management workflows, authorization processes, and technical systems.

- Proficiency in using managed care platforms or healthcare systems.


Preferred Qualifications:


- Proficiency in managed care systems, particularly platforms like EZCAP or other systems used in utilization management preferred.

- Experience working with clinical operations teams, including collaboration with clinical workflows and training related to compliance and technical operations preferred.

- Master’s degree in Healthcare Administration, Business Administration, or related field preferred.


Overview


The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.


Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.


One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)


Pay Range**

$36.00 - $49.07 /hour
We are an equal opportunity/affirmative action employer.

About the Company

D

Dignity Health

Hello. We welcome the chance to help you feel your best. Excellent, affordable health care, delivered with compassion, is what we stand for. Since our founding in 1986, we've made it our goal to create environments that meet each patient's physical, mental, and spiritual needs. We also believe this healing philosophy promotes the wellbeing of our staff and the places they serve.Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California.Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep you happy, healthy, and whole.Dignity Health began as a single hospital founded on the belief that all people deserve medical care, regardless of their background, ethnicity, or circumstances.The Sisters of Mercy, originally founded by Catherine McAuley in Dublin, Ireland in 1831, vowed to serve people who suffer from poverty, sickness, and lack of education. In 1854, eight Sisters arrived in San Francisco, California and immediately began caring for residents of a city struck by cholera, then typhoid and influenza. They founded St. Mary's Hospital, now the oldest continuously operating hospital in the city.Eventually, one facility became many, expanding to serve a rapidly growing population while strengthening its commitment to keeping the human person at the forefront of modern medicine.In 1986, two congregations of the Sisters of Mercy joined their ten hospitals together, forming Catholic Healthcare West. In 2012, we changed our name to Dignity Health to better describe what we stand for. Dignity is something everyone is born with. To us, "Dignity" means showing respect for all people by providing excellent care and helping them lead healthy, meaningful lives.Today, Dignity Health is one of the largest health systems in the nation with 400 care sites across a 22-state network, including 39 hospitals -- 24 of which are Catholic and 15 are other-than-Catholic. The mission and values we were founded upon remain the same. Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep our patients happy, healthy, and whole. Hello humankindness.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Healthcare Services