UX Designer, gUP

UX Designer, gUP - Google Careers

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UX Designer, gUP

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corporate_fareGoogleplaceSunnyvale, CA, USA; Boulder, CO, USA; +2 more; +1 more

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XThe application window will be open until at least July 31, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Boulder, CO, USA; Irvine, CA, USA.

Minimum qualifications:

• Bachelor"s degree or equivalent practical experience.

• 4 years of interaction design experience in product design or UX design.

• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications:

• Master"s degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

• 2 years of experience working in a complex, cross-functional organization.

• 1 year of experience leading design projects.

• Experience with enterprise platforms, customer support systems, and AI workflows or tools.

• Experience partnering with cross-functional teams, including User Research, and applying system-level thinking to design solutions.

About the job

At Google, we "Focus on the user and all else will follow." Our Interaction Designers transform complex tasks into intuitive, easy-to-use experiences for billions of people. From creating user flows and wireframes to building mockups and prototypes, you will envision and bring product experiences to life with an inspired, refined, and magical feel. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, leveraging user insights to create industry-leading products.

As an Interaction Designer, you"ll apply user-centered design methods to craft industry-leading user experiences from concept to execution, working with design partners to evolve the Google design language to build beautiful, innovative products.

As a UX Designer, you will help shape how users and partners interact with Google's support ecosystem. You will lead design execution and contribute to the UX strategy for key areas within our portfolio, including scaled support solutions, 1:1 support experiences, partner and operations tools, and user voice platforms.

In this role, you will design intuitive, proactive, and personalized user journeys that leverage generative AI technologies to transform our support experiences. You will translate complex backend operations and user needs into seamless, human-centric interfaces, ensuring high-quality design execution across both automated and human-led touchpoints. Working closely with Product, Engineering, and Operations partners, you will design, prototype, and iterate on solutions from concept to launch. You will be a advocate for user-centered design, collaborating with senior UX team members to refine your craft and ensure your work delivers both user value and business impact.

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $132000 - $190000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Collaborate with product managers, engineers, and cross-functional stakeholders to understand requirements, and provide creative, thoughtful solutions.
• Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, or high fidelity prototypes.
• Integrate user feedback and business requirements into ongoing product experience updates.
• Advocate for the prioritization of design centered changes, refinements, and improvements.
• Design intuitive, proactive, and personalized user journeys leveraging generative AI technologies to transform support experiences.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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