Job Title: UX Engineer – Level II (UI/UX Designer Specialist II)

Contract: 34 Months 

Work Location: New York, NY

Work Schedule:50% onsite / 50% remote

Job Overview

We are seeking an experienced UX Engineer – Level II to support the Fair Hearings (FH) project within a Health and Human Services environment. The consultant will collaborate with business stakeholders, developers, and cross-functional teams to design, develop, and implement user-centered applications that support New York State's strategic initiatives.

The ideal candidate will have extensive experience in UX engineering, user research, usability testing, prototyping, and full-lifecycle design delivery, along with experience supporting Integrated Eligibility System (IES) programs.

Key Responsibilities

• Collaborate with team members and stakeholders to understand business objectives, identify challenges, and develop solutions from strategy through execution.

• Design, develop, and implement client-facing and internal applications, along with technology tools that support New York State strategic initiatives.

• Apply enterprise architecture principles across application areas to develop delivery models aligned with business capabilities and requirements.

• Gather and analyze information from multiple sources, including stakeholder feedback, to develop solutions and recommendations.

• Address application defects and enhancements throughout the application support lifecycle.

• Participate in post-implementation incident resolution as required.

• Develop and execute user research plans, including surveys, interviews, and focus groups, and communicate findings to internal and external stakeholders.

• Plan and facilitate design-thinking workshops, including journey mapping and user-needs modeling.

• Create UX deliverables, including user models, scenarios, sketches, user stories, user flows, interactive prototypes, wireframes, storyboards, and sitemaps.

• Plan and conduct usability testing, analyze user feedback and activity, and continuously improve user experiences through iterative design.

• Work closely with developers to translate designs into functional applications.

• Support content development and create or refine code-based prototypes to improve design solutions.

• Collect and analyze quantitative and qualitative UX metrics to validate usability and design effectiveness.

• Design user experiences for multiple platforms and devices, including web, iOS, and Android.

• Perform other duties as assigned.

Mandatory Qualifications

• UX Engineering Experience: More than 7 years of experience working on complex projects, including at least 2 years in a leadership role as a UX Engineer.

• UI/UX Design: 7 or more years of experience in UI/UX engineering across the full design lifecycle, including wireframes, mockups, journey maps, prototypes, storyboards, and user surveys.

• Integrated Eligibility Systems: 1–2 years of experience working on an Integrated Eligibility System (IES) program in various workstreams, including Fair Hearings, within a Health and Human Services environment.

Desirable Qualifications

• 7 or more years of experience with Adobe Creative Suite or Figma.

• 2–5 years of experience in user research, user modeling, and usability testing.

• 2–5 years of experience with CSS3, HTML5, and JavaScript.

Work Arrangement

The standard work schedule requires 50% onsite and 50% remote work at the New York, NY location.