Role Summary:
Lead UX strategy and customer journey design across global digital channels to improve usability, engagement, decision-making, and conversion.
Key Responsibilities:
Define and scale global UX vision, strategy, and standards.
Design end-to-end customer journeys from awareness through conversion.
Develop navigation, content flow, progression, and decision-support frameworks.
Lead journey mapping workshops with business and customer-facing teams.
Identify UX friction points and optimization opportunities.
Partner with Content, Creative, Product Marketing, Web, Analytics, SEO, Development, and global teams.
Drive usability, experimentation, journey optimization, and conversion improvements.
Numbers & Facts
Location
Morrisville, NC
Skills
Content Developmentunmatched
Customer Relationsunmatched
Decision Supportunmatched
Product Marketingunmatched
Standards Strategyunmatched
Usability Engineeringunmatched
User Interface/Experience (UI/UX)unmatched
Web Analyticsunmatched
Website Conversionunmatched
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