UX/Market Researcher, Retail

Job#: 3049323

Job Description:

UX/Market Researcher, Retail

Location: Austin, Texas (Onsite)

Role Overview

As the UX Researcher for the Assisted Experience, you will be instrumental in leading learning initiatives for our clients assisted tax preparation service. You will serve as the insights and research lead, translating business needs into clear research plans and synthesizing insights into actionable guidance. The learning you lead in this role will help shape the future of the experience in retail offices.

Key Responsibilities

• Lead client research initiatives to understand client needs, behaviors, motivations, pain points, and perceptions throughout the tax preparation journey.
• Design and conduct qualitative research, including client interviews, focus groups, exit interviews, immersion activities, and observational studies.
• Develop research plans, discussion guides, observation protocols, and analysis frameworks that enable effective client-centered learning.
• Conduct in-office field research, time studies, and client observations to identify friction points, unmet needs, and opportunities to improve the client experience.
• Train and coach team members on research best practices, observation skills, and interviewing techniques.
• Analyze qualitative and quantitative data from multiple sources, including interviews, surveys, operational metrics, behavioral data, and field observations.
• Translate insights into compelling reports, executive presentations, and recommendations that influence products, services, and client experiences.
• Partner with cross-functional teams and maintain insight repositories to ensure client feedback is incorporated into decision-making.

Required Qualifications

Experience: 5+ years of experience in consumer insights, market research, user experience research, or related fields, with a record of leading complex, cross-functional programs. Experience formally leading cross-functional initiatives and collaborating with internal stakeholders.

Skills:

• Expertise in qualitative and quantitative research methodologies, including experience with in-market testing.
• Strong storytelling and communication skills, with the ability to simplify complex findings for executive and internal audiences.
• Ability to travel to offices throughout Austin, TX, Dallas, Kansas City and across Pennsylvania and New Jersey.
• Ability to primarily work conducting research in retail offices up to 50-75% of the time.

Preferred Qualifications

• Experience shaping or scaling research functions, including building frameworks, processes, or governance models.
• Success driving insight-led transformation in matrixed or enterprise organizations.
• Expertise with modern research and customer journey tools (e.g., Qualtrics, UserTesting, TheyDo).
• Experience coaching and training others on research practices.
• Master's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Behavioral Science, Marketing Research, Data Science, Business) is a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Austin, TX, US

Job Type:

Digital Experience and Content Strategy

Date Posted:

September 3, 2026

Pay Range:

$63 - $70 per hour

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