UX Practice Leader

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mitsubishi Electric Iconics Digital Solutions considers all of these variables when extending an offer of employment.

Position Overview

The Overseas Software Center (TOSC) is a new group within Mitsubishi Electric ICONICS Digital Solutions (MEIDS) focused on building and maintaining software products for Mitsubishi Electric USA businesses. By centralizing software development, TOSC creates scale, consistency, shared IP, and accelerates delivery of digital experiences across MEUS and the broader corporation.

The UX Practice Leader provides design leadership across multiple digital products, ensuring high-quality, user-centered experiences that align with business and technical goals. This role leads projects as both a manager and individual contributor, establishing design and research best practices while partnering closely with Product, Engineering, and other stakeholders. The ideal candidate is a player-coach who can drive UX strategy, mentor designers, and execute hands-on design work to elevate UX maturity and create a cohesive design ecosystem.

Key Responsibilities

1. Leadership

• Lead and mentor UX designers of varying experience levels.

• Run design reviews, coaching, and feedback cycles.

• Foster a collaborative, psychologically safe, continuously improving culture.

• Support onboarding of MELCO businesses and grow UX capabilities across TOSC.

2. UX Strategy & Vision

• Define UX vision and roadmap tied to product and corporate priorities.

• Translate user needs and technical constraints into clear design direction.

• Advocate for UX investment with cross-functional leaders.

• Maintain and evolve design systems, component libraries, and governance.

3. Design Execution & Quality

• Oversee user research, interviews, journey mapping, and usability testing.

• Guide discovery, wireframing, prototyping, and UI refinement.

• Ensure designs are scalable, accessible, and data-informed.

• Set quality standards, acceptance criteria, and delivery expectations.

• Produce design deliverables for engineering, including wireframes, clickable prototypes, mockups, user flows, and design specifications using modern design tools.

4. Cross-Functional Partnership

• Collaborate with Product on requirements and prioritization.

• Align closely with Engineering on feasibility and implementation.

• Build relationships with Marketing, Customer Success, and Support to unify experiences.

• Represent UX in strategic and leadership discussions.

5. Research, Insights & Metrics

• Promote the use of qualitative and quantitative insights.

• Define frameworks to measure UX impact and user outcomes.

• Integrate data into iterative design cycles to drive product improvement.

6. Operations & Design Process

• Standardize UX tools, workflows, and documentation.

• Partner with PM/Engineering on milestones, sprints, and work tracking.

• Ensure consistent application of design systems and accessibility standards.

• Introduce AI-enhanced design workflows where beneficial.

Required Qualifications/Certifications

Education & Experience

• Bachelor's degree in Human-Computer Interaction, Interaction Design, User Experience Design, Product Design, Graphic Design, Computer Science, Psychology, Cognitive Science, or a related field; equivalent practical experience is considered.

• 10+ years of experience in UX design, product design, interaction design, or a related digital product design discipline, including experience leading complex design initiatives from discovery through delivery.

• Proven experience leading, mentoring, or managing UX designers, including providing design direction, feedback, coaching, and career development support.

• Strong portfolio demonstrating user-centered design solutions, UX strategy, research-informed decision-making, design systems, prototyping, and measurable product impact.

• Experience collaborating with Product Management, Engineering, Marketing, Customer Success, and other cross-functional stakeholders in an Agile or iterative product development environment.

• Demonstrated ability to allocate and prioritize limited UX/design resources across diverse and independent stakeholders with differing domains, business models, timelines, needs, and ways of working.

• Proficiency with modern design and prototyping tools such as Figma, Sketch, Adobe Creative Cloud, or similar platforms, as well as experience with usability testing and user research methods.

• Knowledge of accessibility standards, responsive design principles, design system governance, and best practices for scalable digital product experiences.

Location & Travel

• Based in Foxborough, MA or Cambridge, MA or remote with regular/frequent/infrequent travel to headquarters

• Travel required (some international), approximately 10% of time

About Mitsubishi Electric Iconics Digital Solutions, Inc.

Mitsubishi Electric Iconics Digital Solutions, Inc., headquartered in Foxborough, Massachusetts, is a global leader in industrial automation, smart and sustainable buildings, and digital transformation software. Our innovative HMI, SCADA, and Smart Building solutions help organizations around the world visualize, monitor, and optimize their most critical assets and environments.

With a presence in over 100 countries and trusted by more than 70% of Global 500 companies, we're proud to play a key role in shaping the future of manufacturing, infrastructure, and the built environment sectors. Backed by more than 40 years of technological innovation and deep industry expertise, we deliver flexible, scalable, and high-performance solutions that drive operational efficiency and continuous improvement.

What makes us different is our people. We are a global, collaborative community of innovators, problem-solvers, and forward-thinkers who are passionate about making a meaningful impact. Whether you're working alongside colleagues across Europe, the Americas, or Asia, you'll be part of a team that values knowledge sharing, diverse perspectives, and continuous learning.

We are committed to creating an environment where employees can grow, contribute, and thrive-offering opportunities to work on cutting-edge technology, tackle real-world challenges, and help build smarter, more sustainable communities.

As a testament to our excellence and strong partnership with Microsoft, Mitsubishi Electric Iconics Digital Solutions has been recognized as a seven-time Microsoft Partner of the Year award winner.

Join us and be part of a global organization where your ideas matter, your growth is supported, and your work helps shape the future.

Benefits:

• Hybrid work schedule

• PTO

• Paid sick leave

• 13 holidays

• 401k match with company contribution and match

• Employee Assistance Program

• Health, dental and vision insurance

• Flexible Spending Account

MEIDS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.