UX Researcher

Our client, a B2B SaaS company based in Austin, is hiring a UX Researcher to join their product design team. This role is embedded within cross-functional squads and works directly with product managers, designers, and engineers to surface user insights that drive roadmap decisions. The team ships frequently and relies on research to validate assumptions early rather than after launch.

The UX Researcher will own the full research lifecycle — from scoping studies and recruiting participants to synthesizing findings and presenting recommendations to stakeholders. The work spans both generative and evaluative methods, with an emphasis on understanding how mid-market businesses use complex workflow tools. You will be expected to prioritize research requests, build shared understanding of the user, and maintain a repository of insights accessible to the broader organization.

This is a hybrid role with an expectation of three days per week in the Austin office. The team is established and the research function has organizational buy-in, so this is not a role that requires building the case for research from scratch.

Responsibilities

• Plan and execute qualitative and quantitative research studies including interviews, usability tests, surveys, and contextual inquiry
• Translate ambiguous product questions into clear research objectives and appropriate methodologies
• Recruit and screen research participants from target user populations, working with customer success to access existing customers when appropriate
• Synthesize findings into actionable insights and communicate results through written reports, presentations, and workshop facilitation
• Maintain and iterate on a centralized research repository so findings remain accessible and reusable across teams
• Partner with product designers to integrate research into the design process from early concept through post-launch evaluation
• Collaborate with data analysts to combine qualitative insights with quantitative usage data for a fuller picture of user behavior
• Contribute to the development of research standards, templates, and best practices across the organization

Requirements

• 4 or more years of experience in UX research, user research, or a closely related role within a product organization
• Proficiency in a range of research methods including moderated usability testing, semi-structured interviews, card sorting, and survey design
• Experience working on enterprise or B2B products with complex user workflows
• Demonstrated ability to communicate research findings clearly to non-research stakeholders including executives and engineers
• Familiarity with research tooling such as UserZoom, Maze, Dovetail, or comparable platforms
• Strong written and verbal communication skills with the ability to write crisp, skimmable research reports
• Ability to manage multiple concurrent research projects and communicate trade-offs when prioritizing
• Bachelor's degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, or a related field; equivalent experience considered

Benefits

• Competitive base salary between $95,000 and $130,000 depending on experience
• Hybrid schedule with flexibility around core collaboration hours
• Comprehensive medical, dental, and vision coverage with low employee premiums
• 401(k) with company match up to 4 percent
• Annual professional development budget for conferences, courses, and tools
• 18 days of paid time off plus 10 company holidays
• Paid parental leave for all new parents
• Equity participation through a standard employee stock option plan