UX Researcher II, Global Procurement Technology

Amazon

Bellevue, WA

Apply

JOB DETAILS

SKILLS

A/B Testing, Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Automation, Cognitive Psychology, Cross-Functional, Customer/Client Research, Data Analysis, Emerging Technology, Human Factors, Information Architecture, Interaction Flow Diagram, International Operations, Laboratory, Leadership, Machine Learning, Metrics, Needs Assessment, Performance Tuning/Optimization, Procurement Software, Prototyping, Purchasing/Procurement, Quantitative Analysis, Research Skills, Scrum Project Management and Software Development, Statistics, Strategic Planning, Survey Design, Technical Strategy, Technical/Engineering Design, Testing, Usability Engineering, Usability Testing, User Experience Design (UXD), User Interface/Experience (UI/UX), Wireframes, Workflow Analysis

LOCATION

Bellevue, WA

POSTED

30+ days ago

Description Amazon's Global Procurement Organization is on a mission to transform how procurement works at Amazon scale. We build the technology that powers billions of dollars in purchasing decisions, and we need a UX Research & Design Lead to shape the future of that experience. In this role, you will: - Lead end-to-end UX research and design for both external-facing and internal-facing procurement tools used across Amazon's global operations. - Conduct user research, usability studies, and data analysis to deeply understand customer needs and translate insights into design decisions. - Leverage AI and emerging technologies to simplify complex user journeys, drive efficiency, and reimagine how teams interact with procurement systems - Partner with engineering, product, and business stakeholders to translate ambiguous, large-scale problems into intuitive experiences - You'll spend the majority of your time (75%) planning and conducting user research - from generative discovery through evaluative testing - to uncover how people understand, trust, and interact with AI systems. The remaining 25% of your time will be hands-on UX design work, translating research insights into interaction concepts, prototypes, and design artifacts. *Why you'll love it here:* Our team thinks big and moves fast. We're passionate about innovating on behalf of our customers and tackling problems at a scale few organizations ever encounter. We leverage AI in all aspects of our job and think creatively to create the right digital solutions to power procurement at Amazon. You'll work in a fast paced environment where your designs directly impact how Amazon operates, with the freedom to push boundaries and make bold ideas real. *Work/Life Balance* Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Key job responsibilities - Plan and execute research studies using a range of qualitative and quantitative methods (usability testing, interviews, surveys, diary studies) to evaluate AI-driven features and inform product direction. - Conduct user journey mapping and define information architecture to simplify complex procurement workflows, ensuring intuitive navigation and seamless task completion. - Translate research findings into design concepts - creating wireframes, interaction flows, and low-to-mid fidelity prototypes that communicate proposed solutions to cross-functional partners. - Assess and optimize feature performance through research, A/B testing, and analysis of key metrics. - Champion the customer perspective by articulating pain points, surfacing unmet needs, and advocating for experiences that are transparent, explainable, and inclusive - particularly where AI decisions impact end users. About the team Global Procurement Technology is the technical and design force behind Amazon's Global Procurement Organization. We build the tools and systems that power procurement across Amazon - a function that forms the backbone of the company's operations. Our team sets the technology strategy for the business, driving its AI transformation by embedding intelligent automation, machine learning, and data-driven capabilities into every layer of the procurement experience. We partner closely with business teams to modernize systems, simplify complex workflows, and deliver scalable solutions that help Amazon procure smarter, faster, and more efficiently at global scale. Basic Qualifications - 3+ years of proven success leading User Research projects with demonstrated impact experience - Experience in leading User Research projects with demonstrated impact - Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting) - Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study - Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas) - Experience in delivering design solutions as a UX designer or interaction designer Preferred Qualifications - Master's degree in Human Factors, HCDE, or Cognitive Psychology - Knowledge of quantitative data analysis and statistics - Experience conducting and applying research in a global context - Experience working in a highly Agile/Scrum environment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Bellevue - 130,100.00 - 176,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

Resume Resources

Free Resume Templates Free Resume Builder