We are seeking experienced qualitative researchers with expertise in consumer and experience research. This role focuses on leading and conducting qualitative research efforts that inform member experiences across channels. Candidates must possess a strong research background, with experience extending beyond digital product usability into broader consumer behavior, motivations, challenges, and aspirations.
Required Qualifications
6+ years of qualitative consumer/experience research experience
End-to-end research experience, including planning, moderating interviews, analysis, synthesis, and reporting
Strong expertise in generative, exploratory, and evaluative research
Experience with qualitative research methods including:
Ethnography
Contextual inquiry
Concept exploration
Co-creation workshops
Collaging exercises
Semi-structured interviews
Ability to synthesize complex qualitative data into actionable insights and compelling stories
Strong stakeholder management and presentation skills
Experience creating reports and recommendations for leadership
Knowledge of FigJam, Microsoft Office (Excel and PowerPoint), and Maze
Bachelor's degree in Psychology, Human-Computer Interaction (HCI), UX Research, Cognitive Science, or a related field
Preferred Qualifications
Agency-side research experience
Consumer research experience within:
Retail
Consumer Packaged Goods (CPG)
Healthcare
Experience conducting ideal-state or future-state experience research
Strong insight translation skills
Data visualization experience
Experience influencing cross-functional teams and executive stakeholders
Previous financial services experience.
Key Responsibilities
Perform end-to-end experience research activities, including planning, conducting, and analyzing qualitative data to inform member experiences.
Lead discovery efforts, stakeholder alignment, and methodology development.
Execute and moderate qualitative research sessions.
Capture, analyze, and synthesize research findings into actionable recommendations.
Identify patterns and relationships across data points and communicate findings in compelling narratives.
Develop written and visual research deliverables.
Facilitate debriefs and stakeholder presentations.
Provide research expertise and recommendations throughout all phases of research.
Numbers & Facts
Location
Plano, TX
Skills
Analysis Skillsunmatched
Cognitive Scienceunmatched
Communication Skillsunmatched
Consumer Packaged Goodsunmatched
Contextual Inquiryunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer/Client Researchunmatched
Customer/Consumer Behaviorunmatched
Data Analysisunmatched
Data Visualizationunmatched
Develop Methodologiesunmatched
Financial Servicesunmatched
Healthcareunmatched
Human-Computer Interactionunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Moderating Skillsunmatched
Presentation/Verbal Skillsunmatched
Psychologyunmatched
Qualitative Analysisunmatched
Qualitative Researchunmatched
Reporting Skillsunmatched
Research Skillsunmatched
Retailunmatched
Scientific Researchunmatched
Usability Engineeringunmatched
User Interface/Experience (UI/UX)unmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.